“There is only one boss: the customer! And he can fire everybody in the company from the chairman on down simply by spending his money elsewhere.” Sam Walton
Customers don’t care what your mission statement says. They care about how you treat them. To be successful as a salesperson in today’s environment, great customer service must be your first priority. (more…)
Several years ago, my mother started to drive home after working late one night. Exhausted, she passed out at the wheel of her car; it jumped the curb, knocked out a light pole, and burst into flames. Two people dragged my seriously burned mother out of the car just before it blew up. (more…)
Many books have been written and seminars delivered on the development of so-called ‘closing techniques.’ Most advice on these so-called closing techniques is ludicrous. “Presto change-o,” they promise, “say this and people will magically want to buy from you!” Yet any commitments we “win” by reciting high-handed or manipulative phrases are likely to be short-lived, indeed. (more…)
If both you and your client expect to make a profit, then you must have a strong and harmonious relationship between the two of you. Building and maintaining that relationship can take up an enormous chunk of a financial advisor’s time and effort! Here’s some advice on making that investment pay off. (more…)
Ron Karr is a professional speaker, consultant, trainer and author who specializes in helping organizations dominate their marketplace while helping individuals get closer to the people they serve. Ron’s secret is his ability to create Titans: those super-salespeople who can build lasting alliances by instantly creating highly perceived value for their customers. (more…)
Most salespeople don’t reach their ultimate level of success for one or more of the following three reasons:
1. They’re not that good.
2. They don’t sell effectively.
3. There are issues (delivery, quality, pricing, competition, etc.) outside of their sphere of influence that get in the way of their selling.
I have yet to meet a salesperson that thought the first or second possibilities were the reason, but that’s probably true for ninety percent of them. Yet even the ten percent who are truly sales masters don’t even know how good they can really be. (more…)
Buy The Book
In today's sales world there's no room for followers. But there's plenty of room for leaders. In Lead, Sell, or Get Out of the Way, Ron Karr outlines a repeatable process based on the powerful idea that great sellers lead relationships in the same way that great leaders sell ideas.
