“Some people make mistakes and wait until the next game. Our guys wait only until the next inning.”

Bobby Valentine Manager NY Mets

Translation- Stop waiting for tomorrow and just go at it again as soon as possible.

“There is only one boss. The customer! And he can fire everybody in the company from the chairman on down, simply by spending his money elsewhere.”

Sam Walton, founder of WalMart

Translation: Thank all of your customers who bothered to complain about something. For every customer who complains, surveys find that 20 others don’t bother and go elsewhere. Listen to the complaints and act where appropriate to keep the other 20 customers.