Posts Tagged ‘marketing’

Biggest Mistake Sales Managers Make

In the gym of my daughter’s high school (Northern Valley Old Tappan-NVOT), there is a banner that reads-

Welcome to NVOT-Where sportsmanship is an expectation. So please let the players play. Let the coaches coach. Let the officials officiate. Let the spectators be positive.

This sign caught my eye because all too often I see people in leadership roles who don’t understand what they are supposed to be doing. For example, sales mgrs often travel with sales reps and usually take over the call under the guise of trying to get the deal. I know we must close the business. However, the true role of the sales manager is not only to come in and save the day, but to also coach his people on how to effectively sell. That means letting the salesperson do the talking so you can see where the gaps are. Then, once the call is over, the mgr should review the call, identify the gaps and provide guidance. Then go on to the next call and do the same process.

This is critical because if the sales manager always closes the deal, then the salesperson never really gets trained on how to do it and will not be able to do it when the sales manager is not there.

Bottom line. Are people in your organization really doing the things they are supposed to be doing. If not, the growth of the business is at stake. Like the sign says- Let the players play, let the coaches coach, etc.

If you want to give your salespeople a great education on how to double, triple or quadruple their sales, check out Lead, Sell or Get Out of the Way and our Two Day Sales Boot Camp Happening in Two Weeks!

Three Strategies to Immediately Increase Sales

There are three Strategies you can start to employ today that will generate a significant increase in sales revenues in a very short period of time. Some of these strategies you will intellectually understand and know already. The key is to go beyond your intellectual comprehension and identify whether or not your tactics are in support of these strategies. If they are not, then you may be missing out on sales you should be closing and leaving dollars unnecessarily on the table.

Strategy # 1: The Power of Increase

When you look at most buying decisions, the issue at hand for the buyer is to eliminate pain or gain improvement. Any time you eliminate pain, you gain some kind of improvement in an area of your life. By solving problems for your customers, they will realize a gain in efficiency, sales, performance, career path, satisfaction, enjoyment, etc. All of these gains revolve around the concept of increase.

Everyone is looking for improvement in some areas of their lives. They may want to increase their standard of living, take longer vacations, increase their satisfaction in life and career, improve relationships, increase quality of products, improve their customer service, etc. Everyone wants to achieve a level of increase in some part of their professional and personal life.

Here’s the question. What increases in life are positively affected by your products and services? Once you have answered this question, the next question is are you communicating the value of your products and services in the context of the specific increases each and every customer is looking to achieve? In other words, are you customizing your message in the sales call to the specific increases that particular customer is looking for? Most people do not. We will come back to this issue in Strategy #3.

Strategy #2: Competition vs. Creation

In my book Lead, Sell or Get Out of the Way, we share a story where one of my clients repositioned themselves with their key customer who in turn threw out a bid and awarded my client with a 10 year negotiated agreement worth over $200 Million. During the 18 months we worked on positioning my client as an invaluable resource, the client would ask the same question time and time again in our strategy meetings: “How is our competition going to react to this?” My answer was always the same. Forget about your competition. Concentrate on creating a new benchmark and your competition will take care of itself.

All too often companies worry too much about their competition and they fall into a zero sum game. They concentrate all of their efforts in beating the competition which only results in everyone doing the same thing and therefore being forced to do it a little bit better; Which in most cases means lowering the price. This strategy only leads to price erosion, commoditization of your products and services and missed opportunities for increasing market share.

Instead, you should be concentrating on creating new areas of value. Identifying new opportunities of solving problems no vendor has yet to achieve. Instead of fighting the same game everyone else is trying to win, you should be changing the game by increasing the bar and forcing your competition to play catch up. This is exactly what we did with this client and that’s why they were awarded the $200 million contract.

This concepts works for all sales situations not matter how big or how small.

Strategy # 3: Customer Focus vs. Self Focus

In my sales boot camps, I ask the audiences if they are more self focused or customer focused. The majority of the participants claim they are customer focused. At the end of the two day program, I ask the same question and they now claim they were self focused. Why? Everyone truly wants to be customer focused. Yet their actions throw off the perception of being self focused.

This is clearly evident when sales people “Puke” (see video) about all the features they have to offer vs. finding out what’s truly important. Selling products and services for reasons you think they should buy vs. their perceptions of what they truly want. All of you have what your customers need. But are you giving it to them the way they want it?

In his new book The Mirror Test, Jeffrey Hayzlett, CMO (Chief Marketing Officer) of Kodak clearly states that if you want to succeed in marketing today, you need to personalize your message around the specific needs of your market place. I take this a step further. If you want to increase your sales, you need to personalize your sales pitch around the specific needs and wants of the buyer. This means you need to ask better questions and listen more effectively. These two skills are crucial in order to build a value proposition that will compel customers to accept your offers.

All of you are asking questions. But the real BIG QUESTION is Are You Asking Enough of the Right Questions? Most people are not. This includes those selling professional services, key account managers involved in the complex sale and those selling products and services on a smaller scale.

Remember this simple message: People buy for their own reasons, not yours! Find out their reasons for buying and you will in most cases get the deal. Or, at the very least, your closing ratio will increase significantly, it will take you less time to close the deal and the deal will most often be more profitable than the deals you are closing now.

To learn more about this subject, please join me on Monday, October 3rd at 2pm ET for a free webinar where we will show you how to engage alliances as well as other strategies to immediately grow your sales. Click here to reserve your free seat now!

Check Out the November Sales Success Summit ’11 in Orlando Florida
, an event destined to dramatically increase your sales success. Spend two days with me and I will personally customize ideas that have generated millions of dollars for my clients to your selling environment. This is a small group. Two days of personalized attention. Reserve your seat today by clicking here!

Do Baseball Coaches Need Sales Skills?

Why did Steve Teel of Teel’s Baseball (academy softball and baseball) bring me in to speak with their coaches on sales skills? The answer is simple. Coaches need to know how to communicate to all of the buying influences if they are going to grow their business.

Steve Teel is a smart business owner. He knows there are several buyers in any sale. In his market, you have the kid taking the lessons. Let’s call him or her the end user. You also have the parents who sign the checks. They usually have a different set of needs and desires than the kids do. And then you have the area coaches who can act as a great source of referrals.

Steve realized that if his coaches do not spend time with the parents asking about their expectations, they will feel neglected and the possibility will exist that the coaches will fall short in certain areas. Steve understands that his coaches need the same set of skills a professional sales person uses. Afterall, any coach at any level has to sell their ideas to their students or clients. Therefore, you need to know how to ask the right questions, how to present the ideas so they are acted on and how to listen to your customers.

After spending an hour with his coaches, the results were dramatic. Some coaches left with a renewed sense of purpose regarding the tremendous impacts they have on the lives of their young clients. All of the coaches now have a greater appreciation of the role the parents play in the success of their lessons and are now making them an active part of the process.

Bottom line, referrals have increased as have revenues from satisfied clients.

By the way, Teel’s Baseball was very successful before they brought me in. Like all successful companies, they realized there were things they needed to pay attention to if they were going to stay at the top.

What things do your sales people need to pay attention to in order to get to the top or stay at the top? What increases are you looking for in your sales career and life? If you are looking to increase your sales and earnings, then get your copy of Lead, Sell or Get Out of the Way today! This is the book I used for the presentation to Teel’s.

Voice Mail Messages that Generate Call Backs

Did you ever call someone with today’s technology and simply hang up if they did not answer?

If so, consider whether or not it is a wise move on your part – especially in a business setting. Here’s why!

Regardless if you left a message or not, with Caller ID, they know you’ve called!

If calling your spouse, friend, relative or someone you know very well, the act of hanging up can merely act as a silent code between the two of you that says “Hey, it’s me. Call me back”.

If calling a prospect, customer or someone you don’t know well at all, hanging up is simply too risky. For one thing, they have not established that silent code with you. Secondly, people hang up thinking “if I don’t leave a message, they will never know I called.” Hello! Is anyone home in your mind? Of course they know you called!

In fact, because the relationship is not all that strong, you have now given that person carte blanche to come up with their own reason as to why you did not leave a message and create their own message. Messages that often lead to false assumptions, emotions and actions based on those false assumptions.

People find it irritating me when others call and don’t leave a message. If you didn’t feel your call was worth a message, why would they want to waste any effort in calling you back? Or, ask yourself this question. How many business contacts are calling you back after you simply hung up without leaving a message?

If you are going to call a business contact, you need to act as if you really wanted to speak to that person! In other words, be prepared to talk.

Sometimes people don’t leave messages simply because they feel they have already called too many times and don’t want to bother the other person. If you don’t want to bother the other person, then don’t call them. Forcing them to think who belongs to your telephone number and making them create the message you were going to leave is more of a bother than simply leaving a boring message.

If you think you have called too many times and can’t understand why you didn’t get a return call, then maybe you need to re-evaluate the boring messages you are leaving. Change your message if it’s not working. Your market is sending you a message. It’s time you finally heard it.

Here’s the problem with most voice mail messages and why they don’t generate call backs. They are self focused vs. customer focused. Every time you hear a message, you make the mental decision as to whether or not that caller deserves more of an investment of your time. Leaving messages that record your name, company name and the request to call you back simply does not motivate many people to call you, especially if you are someone they don’t know. Leaving messages with the above and talking about a product or service will not get a call back either.

So how do you get call backs? Simply change your message from being self focused to being customer focused by putting an outcome in the message. A result the person will get from calling you back that will benefit them.

A client of mine was selling x-ray technology that converted paper x-rays into digital form. Getting frustrated that the radiologists were not calling her back, she changed to message to: Please call me if you want to put an end to the irate calls you are getting from the Docs because of lost films. She claims to have gotten 70% of her calls returned. Would you appreciate 70% of your voice mails being returned?

Bottom line, if you want your voice mail messages returned, then give the receiver a good enough reason to do so.

Want to learn more on how to get your calls returned and more importantly how to get people to buy off on your ideas? Then make the investment and get the book Lead, Sell or Get Out of the Way. If you found gold in this short blog, imagine the wealth you will create from reading the whole book. Scott McKain, Author of Collapse of Distinction, calls Lead, Sell or Get Out of the Way the most concise and powerful sales book he has ever read.

Watch this interview on Fox News in Providence on How To Sell Your Big Idea

Are Opportunities Chance or Choice?

Do you believe things happen for a reason?
I do.

If it’s meant to be, destiny, or whatever you call it, opportunities are there for the choosing.

Now that may sound like a platitude, but bear with me.

I was leaving Nashville after a fantastic few days at the National Speaker Association conference and stopped by the Hudson Book Store to sign copies of my book Lead, Sell or Get Out of the Way.

Truth be told, I was tired and just wanted to get to my gate, but I had promised to reach out to every airport bookseller, so I dropped in.

While there, two women came up and asked, “Are you the author? Will you autograph our books?”

Believe me, when you’re up at midnight writing your book, you dream about these moments.

It gets better.

Turns out these two women were sales executives for a company that was already considering my services as a speaker/consultant. Turns out we were on the same plane back to Newark. By the time we said our good-byes, they promised to recommend my book and my services to their management team. Whoo hoo.

What’s the point?

If I hadn’t kept my promise to myself to visit that airport bookstore, that connection wouldn’t have happened and that contract may not have materialized.

What’s a business-related promise you’ve made to yourself?

In the next few days, you’ll have an opportunity to keep it or quit it.

My advice?

Keep it.

Opportunities and results happen by choice, not by chance.