Posts Tagged ‘Retail Success’

Customization the Key to Extraordinary Sales Results

Retailers like Sam’s Club and CVS have figured out that huge profits come from customization. Using discounts to track results, Sam’s Club achieved a 1-2 percent acceptance of generic discounted offers.

Realizing it had a trove of information regarding buying habits and the purchasing history of each customer, it developed a new program called eValues. It gives each buyer discounts on the items they normally purchase. This customization has led to an acceptance rate of discounts between 20-30%, a dramatic increase from the generic discounts’ acceptance rate.

Customers want and expect vendors to know their wants and needs. In sales, this means asking the right questions, doing the right research and listening.

If you conduct sales using the old school method of talking too much about the features you have to offer, you are going to lose the deal. Find out the outcomes they are after and then only talk about the features they are interested in. Customize the solution so they will accept your offer. This strategy is crucial to being competitive and closing more business in less time.

Want to know what questions to ask and how to persuasively communicate your value? Read Lead, Sell or Get Out of the Way. It has made the best sellers list of what corporate executives are reading.

Appreciate the Living, Not Just the Dearly Departed

Something happened this weekend that reminds us all that we should not only appreciate the ultimate sacrifices made by our brave men and women fighting for our freedom, but also take time to thank the living and show our appreciation for all that they have done to help us achieve our successes.

The incident I am referring to is the untimely passing of the legendary child actor Gary Coleman. The child star of Different Strokes stormed into our living rooms in the early 1980’s, broke down racial barriers and touched the hearts of many with his loveable and sassy personality. Unfortunately, after the show Different Strokes went off the air, Gary’s fortunes came to an abrupt end and the rest of his life was saddled with financial and personal woes.

You may ask how this is different from all the other stories of child actors who could not smoothly transition into adult life. What’s different is not so much Gary’s story, but the untold story of how his loved ones wished they had repaired their relations with him and his wife before it was too late.

Gary sued his parents and manager for allegedly mishandling his earnings from Different Strokes. Estranged from his parents at the time of his pre-mature death on Friday, his mother told the Associated Press that she had prayed that “nothing like this would happen before we could sit with Gary and Shannon and say, ‘We’re here and we love you.’ ”

We have Memorial Day to thank and remember those who made the Ultimate Sacrifice. We have Thanksgiving to give thanks for all of our riches.

We have 362 days a year to thank everyone who has made a difference in our lives and to simply say we love you. Use each and every one of those days to give thanks. Saying thank you and showing appreciation while people are alive allows them to experience your true heartfelt feelings. Don’t wait until it’s too late and you are then forced to say “I wish I only said…..”

Three Strategies to Immediately Increase Sales

There are three Strategies you can start to employ today that will generate a significant increase in sales revenues in a very short period of time. Some of these strategies you will intellectually understand and know already. The key is to go beyond your intellectual comprehension and identify whether or not your tactics are in support of these strategies. If they are not, then you may be missing out on sales you should be closing and leaving dollars unnecessarily on the table.

Strategy # 1: The Power of Increase

When you look at most buying decisions, the issue at hand for the buyer is to eliminate pain or gain improvement. Any time you eliminate pain, you gain some kind of improvement in an area of your life. By solving problems for your customers, they will realize a gain in efficiency, sales, performance, career path, satisfaction, enjoyment, etc. All of these gains revolve around the concept of increase.

Everyone is looking for improvement in some areas of their lives. They may want to increase their standard of living, take longer vacations, increase their satisfaction in life and career, improve relationships, increase quality of products, improve their customer service, etc. Everyone wants to achieve a level of increase in some part of their professional and personal life.

Here’s the question. What increases in life are positively affected by your products and services? Once you have answered this question, the next question is are you communicating the value of your products and services in the context of the specific increases each and every customer is looking to achieve? In other words, are you customizing your message in the sales call to the specific increases that particular customer is looking for? Most people do not. We will come back to this issue in Strategy #3.

Strategy #2: Competition vs. Creation

In my book Lead, Sell or Get Out of the Way, we share a story where one of my clients repositioned themselves with their key customer who in turn threw out a bid and awarded my client with a 10 year negotiated agreement worth over $200 Million. During the 18 months we worked on positioning my client as an invaluable resource, the client would ask the same question time and time again in our strategy meetings: “How is our competition going to react to this?” My answer was always the same. Forget about your competition. Concentrate on creating a new benchmark and your competition will take care of itself.

All too often companies worry too much about their competition and they fall into a zero sum game. They concentrate all of their efforts in beating the competition which only results in everyone doing the same thing and therefore being forced to do it a little bit better; Which in most cases means lowering the price. This strategy only leads to price erosion, commoditization of your products and services and missed opportunities for increasing market share.

Instead, you should be concentrating on creating new areas of value. Identifying new opportunities of solving problems no vendor has yet to achieve. Instead of fighting the same game everyone else is trying to win, you should be changing the game by increasing the bar and forcing your competition to play catch up. This is exactly what we did with this client and that’s why they were awarded the $200 million contract.

This concepts works for all sales situations not matter how big or how small.

Strategy # 3: Customer Focus vs. Self Focus

In my sales boot camps, I ask the audiences if they are more self focused or customer focused. The majority of the participants claim they are customer focused. At the end of the two day program, I ask the same question and they now claim they were self focused. Why? Everyone truly wants to be customer focused. Yet their actions throw off the perception of being self focused.

This is clearly evident when sales people “Puke” (see video) about all the features they have to offer vs. finding out what’s truly important. Selling products and services for reasons you think they should buy vs. their perceptions of what they truly want. All of you have what your customers need. But are you giving it to them the way they want it?

In his new book The Mirror Test, Jeffrey Hayzlett, CMO (Chief Marketing Officer) of Kodak clearly states that if you want to succeed in marketing today, you need to personalize your message around the specific needs of your market place. I take this a step further. If you want to increase your sales, you need to personalize your sales pitch around the specific needs and wants of the buyer. This means you need to ask better questions and listen more effectively. These two skills are crucial in order to build a value proposition that will compel customers to accept your offers.

All of you are asking questions. But the real BIG QUESTION is Are You Asking Enough of the Right Questions? Most people are not. This includes those selling professional services, key account managers involved in the complex sale and those selling products and services on a smaller scale.

Remember this simple message: People buy for their own reasons, not yours! Find out their reasons for buying and you will in most cases get the deal. Or, at the very least, your closing ratio will increase significantly, it will take you less time to close the deal and the deal will most often be more profitable than the deals you are closing now.

IF YOU WANT TO (this means you and/or your sales team) CLOSE MORE BUSINESS IN LESS TIME AT HIGHER PROFIT, YOU NEED TO ATTEND OUR SALES BOOT CAMP JUNE 9/10. We promise you will be happy with the results. Plus, register today and get a 15% discount by entering “karrnj” when you register. Click here for the details.

Do Baseball Coaches Need Sales Skills?

Why did Steve Teel of Teel’s Baseball (academy softball and baseball) bring me in to speak with their coaches on sales skills? The answer is simple. Coaches need to know how to communicate to all of the buying influences if they are going to grow their business.

Steve Teel is a smart business owner. He knows there are several buyers in any sale. In his market, you have the kid taking the lessons. Let’s call him or her the end user. You also have the parents who sign the checks. They usually have a different set of needs and desires than the kids do. And then you have the area coaches who can act as a great source of referrals.

Steve realized that if his coaches do not spend time with the parents asking about their expectations, they will feel neglected and the possibility will exist that the coaches will fall short in certain areas. Steve understands that his coaches need the same set of skills a professional sales person uses. Afterall, any coach at any level has to sell their ideas to their students or clients. Therefore, you need to know how to ask the right questions, how to present the ideas so they are acted on and how to listen to your customers.

After spending an hour with his coaches, the results were dramatic. Some coaches left with a renewed sense of purpose regarding the tremendous impacts they have on the lives of their young clients. All of the coaches now have a greater appreciation of the role the parents play in the success of their lessons and are now making them an active part of the process.

Bottom line, referrals have increased as have revenues from satisfied clients.

By the way, Teel’s Baseball was very successful before they brought me in. Like all successful companies, they realized there were things they needed to pay attention to if they were going to stay at the top.

What things do your sales people need to pay attention to in order to get to the top or stay at the top? What increases are you looking for in your sales career and life? If you are looking to increase your sales and earnings, then get your copy of Lead, Sell or Get Out of the Way today! This is the book I used for the presentation to Teel’s.

How to Revive a Business in This Recession


Would you ever think of taking over a failing business in a recession and try to rebuild it?

Michael Bader bid and boy did he succeed. His success did not come from traditional methods. He thought outside the box and focused on what he wanted.

Let me explain. Six months ago a friend called Michael and shared the fact that his deli was drowning in debt and failure. He asked Michael to come and take it over.

First thing Michael did was create an entry strategy. Everybody always talks about an exit strategy for a business. What about an entry strategy? His entry strategy was to develop a customer acquisition program for six months. He knew that once he got his food in your mouth, he had you as a repeat customer.

So he did what he was warned never to do, which was give away his highest profitable item – coffee.

Well, it worked on me. The other day I stopped in for a whole wheat bagel when he asked me how I wanted my coffee. I thought great, there goes another $1.50. Boy is he a smooth salesperson. When I paid the bill, he said $3.50 for the bagel sandwich, coffee is free. Now that got my attention. And Michael was right. When his food hit your palette, he had you for life.

Michael put together a package of bagels, cream cheese, nova lox and free coffee for $9.99. He needed to get customers into his store. Once they were there, the majority wound up spending 30% more on other related items. Then they came back for more and more and more. Business started booming and he then proceeded to add an in house dining option. Hardly a seat is to be found during the lunch hour. His revenues and profits are up 7 times from when he took the store over. Bills are being paid, money is being put away and yes, he is opening another store in the next 60 days, all during a recession.

The thing that impressed me the most about Michael are his non-traditional methods. Focusing only on success and results, he decided to change the positioning of an ad he ran for three weeks straight that generated little response. He simply had the ad printed upside down in the 4th week of the campaign. All of a sudden 50 people called and asked him if he was aware the ad was upside down. He said he was aware of it. They asked if he was going to fix it. He answered by asking why? If I had printed it the right way, you would never have called. He claims 30 out of those 50 callers took the time to come to the store, meet him, buy his food and yes, they were now “his” customers.

Congratulations Michael Bader. You are a great living example of someone who Leads, Sells and pushes the competition out of the way. The lessons learned from Michael:

1. Think positively and don’t let the nay sayers stop you
2. Shake things up and try new ways until you see the desired results
3. FREE is a great business acquisition strategy. You just need to have the right process and product/service to back it up.

Michael truly embodies all of the 7 traits of great sellers as outlined in the bestselling book Lead, Sell or Get Out of the Way! Want to give your troops some motivation in tough economic times, send them this link http://ronkarr.com/blog so they can read about Michael Bader’s success story with Ruebens NY Style Delicatessen in River Vale, NJ. He is a true inspiration!