Posts Tagged ‘sales leadership’

Mindsets That Close Deals…

Getting people to accept your point of view or proposals depends on how well you portray confidence to the person that you are trying to influence. To close more deals and get people to do what you are asking, learn the mindsets from which you need to operate!
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Catch Phrases That Kill Deals

Want to Increase Your Level of Influence in All Areas of Your Life? Watch this video and avoid common catch phrases that will demotivate people from acting on your ideas. Please leave comments on the phrases you hear that just irritate you.
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Clear Vision Helps You Establish Leadership Market Position

Tim Seale, president of Timber Trading had built a successful wholesale lumber business. However, he realized there was going to be a limited premium that customers would be willing to pay to a middleman to facilitate deals between lumber yards and mills. The only way he would remain profitable was to add value to the process.

Tim decided to buy lumber and bring it to a warehouse where he could regrade it and create a product that exceeded industry acceptable standards. His company created a whole new packaging and labeling system that actually drove down inventory costs. He added a few more innovative products and services, until one day, his competitors realized Tim had created a new way of doing business.

Tim Seale is a visionary. He realized that a new vision was needed and that a whole new set of actions were required if he was to succeed in turning that vision into reality. It wasn’t easy, but he succeeded.

In these difficult times, what steps do you need to turn your vision into a reality?

How to Plan for the Future in Difficult Times

Timber Trading survived the housing downturn that crippled the building industry and the lumber industry. They understood the importance of visualizing the future and building a plan based on that future.

Here are questions to consider:
1. What changes do you see in your industry?
2. What ways can you improve your business and its way of doing business?
3. What can you do to set your company apart from competitors?

If you think the problem through, you’ll see the hidden opportunities that will help you reach your goals.

Download for free the Five Beliefs and 7 Traits of Great Sellers. It will help supercharge your career.

Your Capacity to Influence Others

The key to your success is the ability to influence others to accept your ideas, requests, etc. The good news is everyone has the capacity to influence others. All you have to do to harness the capacity is remove three self imposed obstacles that usually get in your way.

First obstacle is your belief that you cannot influence others. Anytime you think about what you cannot do, most often you will create that dreaded result as a self fulfilling prophecy. The mind cannot process the negative. If you think you cannot get that person to say yes, the mind is only thinking about that person saying no. Everything you do will be centered on that result and that’s how you produce a self fulfilling prophecy. On the other hand, if you think about how this person is going to agree with you, then your mind is now thinking about a different end result and your actions will be different. Influence starts and ends with your mindset. Click here to read more on the beliefs that will enhance your success in life.

Second obstacle is your need to put your self-interests ahead of others. People act on things and ideas for their own reasons, not yours. Find out what people are trying to accomplish. Then show how your ideas/requests are going to help them achieve their goals. Do this often and your level of influence will increase significantly. Your ability to influence others does not lie in the words you use, but in the context in which you say them.

Third obstacle is the propensity to take rejection personally. When someone does not accept your ideas, they are not rejecting you. They simply do not feel it is in their best interests and that the risk vs. reward is too high. Stop allowing the stories in your mind to take over. Simply find out what’s missing for the person you are trying to influence and fill in that gap. Remember, people do things for their own reasons, not yours.

Bottom Line: Many times ideas are rejected not because they are bad, but because their value has not been properly communicated. Influence is about meeting the needs of others and helping them achieve their desired results. Concentrate on eliminating the three self imposed obstacles and watch your level of influence skyrocket. Click here to download three free chapters of a book that will help you increase your sphere of influence.

Please comment on this post and let us know what you have done to help incresae your sphere of influence.

How to Create a Sense of Urgency that Motivates Your Customer to Buy

If companies are to survive today, they must convince customers and prospects that their products/services are not just nice to have, but are a “must have.”

That’s the position Karen Cone found herself in at the beginning of the Great Recession when she was President and CEO of TowerGroup, the leading research and advisory services firm focused exclusively on the financial services industry. Having to cut expenses in all areas, her clients were wondering if they truly needed those services. Her competitors were losing clients as well so Cone started working with me.

“We needed to change the sales strategy and find a way to deal with clients in crisis. And we needed to communicate and sell our value proposition in a way that was different and more compelling than what had worked before,” she said. “In other words, we needed to move from being considered a “nice to have” to a “must have.”

We both agreed that if her sales force was going to succeed, it had to move from selling a product to selling an end result. That way they could raise the importance of the service in the minds of the buyers.

The results were extraordinary.

“Many of our competitors were being cut out all together,” she said. “We actually retained the vast majority of our clients. And we retained them at a level of spend that was extremely respectable.”

“As budgets loosened up, TowerGroup was really well positioned to take advantage of that,” she said. “These methodologies and approaches made a big difference in helping that happen.”

To learn more about this subject, please join me on Monday, October 3rd at 2pm ET for a free webinar where we will show you how to engage alliances as well as other strategies to immediately grow your sales. Click here to reserve your free seat now!

Check Out the November Sales Success Summit ’11 in Orlando Florida
, an event destined to dramatically increase your sales success. Spend two days with me and I will personally customize ideas that have generated millions of dollars for my clients to your selling environment. This is a small group. Two days of personalized attention. Reserve your seat today by clicking here!

Please Comment on how you turned your products/services from a nice to have to a “must” have

Growing Your Business By Sitting In The Exit Row

Yesterday I was sitting in the exit row on a flight when the flight attendant came to all three of us sitting in that row and asked if we would assist in helping to evacuate the plane in case of an emergency. Two of us replied yes. The person sitting next to me incredibly said NO! The flight attendant was stunned. Then he asked if anyone would change seats with the guy.

I asked the guy why he wouldn’t help. His reply: “I am not sticking around to save people. I am only concerned with getting my butt out.” How selfish can this guy be? I then told him “Dude, all you have to do is open the door and get your butt out. Everyone will be following you.” He then accepted his mission.

This self focused mindset is one that I often see occur with sales executives, managers and business owners at one time or another. It is often not meant to be self serving as it is in an attempt to protect one’s self interest and achieve one’s goals. It is also perceived as being arrogant and self absorbed and does get in the way of one getting rich and growing one’s business.

The key to growing sales and a business is to be dedicated to helping people achieve their goals. Help others get to where they want to go safely and you will in turn get more than you ever thought was possible. Customers do business with people who help them succeed. Not with people who are only interested in saving their butt at all costs.

You most probably do care about your customers. But please stay vigilant and do not let your actions position you as a self centered and arrogant individual like the guy sitting next to me in the exit row. It can be the difference between have a good year and having a great year.

Learn more how to be customer focused and double, triple and quadruple your sales by clicking here

Two Ways to Build a Business

In building your business, whether you are a sales person, CEO, VP Sales, Entrepreneur, Provider of Professional, etc, you have two options. A) Start from scratch and spend lots to time and money in achieving your results, or B) Acquire the knowledge you need by learning from the mistakes of others and using proven techniques to shorten your ramp up.

These two options are similar to what executives and CEO’s deal with in deciding on whether or not to bring in an outside expert to speak at their conferences or use internal experts. Experience shows that outside speakers generate different and sometimes better results than internal speakers.
Internal speakers gain instant credibility as the audience already feels they understand their environment and needs. They already have a relationship developed and can help fill the gaps. But that is as far as they can go.

The downside of using an internal speaker is limiting the viewpoints and strategies to a certain way of thinking. Outside speakers bring a new viewpoint and best practices from other organizations and industries that provide invaluable insight into new ways of thinking.

Some internal speakers are quite good in their ability to speak and move an audience. Yet, for them, it is a part time job as they only do it when asked. Professional speakers hone their craft on a daily basis with a variety of audiences. They know how to move an audience to action. They bring new ideas through personal stories complete with examples of implementation.

There are three phases to adult education: Awareness, transference of skills and measurement of results. External experts/speakers not only provide their audiences with awareness, but they also help them with implementation through powerful examples of how their ideas are transferred into action. The value of a professional speaker is the ability to tell these stories in a motivational and powerful manner to not only keep the audience’s attention but to move them to action.

The challenge for professional speakers today is that there is no patience on the part of audiences for generic presentations that do not take into account the clients environment. There are greater expectations on the part of clients for professional speakers/outside experts to tailor their content to the needs of the client. Professional speakers need to research the client’s environment, goals and obstacles. They need to prove to the audience from the first word that they do understand their world. When a professional speaker tailors her content to the needs and environment of the audience, there is no better presentation available to the client.

So when you plan your next conference, please don’t just look at the budget. While there may be an expense to hiring a professional speaker, you can easily see that by hiring the right professional speaker, the fee for their services is miniscule as compared to the time and money you save by acquiring the right content that will move your audience to action and achieve their goals. Plus, getting an outside perspective brings a sense of reality to the organization and breaks the cycle of limited thinking.

When it comes to building your organization, do you want an apprentice or a pro?

Tweeting for Sales

In April of 2008, Steve Keating, Manager of Selling Skills at the Toro Company, heard me speak about using social media to build one’s sales. Already involved with Twitter, Steve had at the time a few hundred followers. After hearing the presentation, he decided to make it a key strategy in building both his personal brand and enhancing the value proposition of Toro.

Today, Steve enjoys a following of over 65,000 people! His twitter ID is @LeadToday. In building his list of followers, Steve employed 3 simple tactics:
1. Provide valuable ideas on how to be an effective leader
2. Re-tweet valuable ideas from others thereby expanding his network and leveraging other people’s wise thoughts
3. Show appreciation by thanking those who have re-tweeted his ideas and thoughts

This was a process that Steve has nurtured on a consistent and disciplined basis.

So how did Steve and Toro benefit from getting 65,000 followers? For one, it strengthened the relationships with dealers and distributors by providing ideas on how to grow their businesses. This resulted in Toro enhancing its overall value proposition and keeping its competitors at bay.

In addition, the brand of Toro was also enhanced. Imagine having 65,000 people interested in leadership reading Steve’s daily tweets on a consistent basis. How much would it cost Toro to get this kind of exposure on a daily basis using other media outlets? With Twitter the total cost can be rounded to the grand sum total of zero dollars. Add to this the flexibility of customizing messages to events happening real time. This by itself makes Toro and Steve more relevant to the market place.

Finally, the connections Steve has made around the world with other leadership experts exposes him to additional ideas and concepts he can easily import into his organization thereby making him more valuable to Toro’s success and enhancing his own personal brand.
This is the power of Twitter. Notice how Steve does not sell his products in his tweets. He simply builds value which in turn creates buzz that generates business.

Congratulations Steve. And thank you for recommending Lead, Sell or Get Out of the Way to your list.

Customization the Key to Extraordinary Sales Results

Retailers like Sam’s Club and CVS have figured out that huge profits come from customization. Using discounts to track results, Sam’s Club achieved a 1-2 percent acceptance of generic discounted offers.

Realizing it had a trove of information regarding buying habits and the purchasing history of each customer, it developed a new program called eValues. It gives each buyer discounts on the items they normally purchase. This customization has led to an acceptance rate of discounts between 20-30%, a dramatic increase from the generic discounts’ acceptance rate.

Customers want and expect vendors to know their wants and needs. In sales, this means asking the right questions, doing the right research and listening.

If you conduct sales using the old school method of talking too much about the features you have to offer, you are going to lose the deal. Find out the outcomes they are after and then only talk about the features they are interested in. Customize the solution so they will accept your offer. This strategy is crucial to being competitive and closing more business in less time.

To learn more about this subject, please join me on Monday, October 3rd at 2pm ET for a free webinar where we will show you how to engage alliances as well as other strategies to immediately grow your sales. Click here to reserve your free seat now!

Check Out the November Sales Success Summit ’11 in Orlando Florida
, an event destined to dramatically increase your sales success. Spend two days with me and I will personally customize ideas that have generated millions of dollars for my clients to your selling environment. This is a small group. Two days of personalized attention. Reserve your seat today by clicking here!

Appreciate the Living, Not Just the Dearly Departed

Something happened this weekend that reminds us all that we should not only appreciate the ultimate sacrifices made by our brave men and women fighting for our freedom, but also take time to thank the living and show our appreciation for all that they have done to help us achieve our successes.

The incident I am referring to is the untimely passing of the legendary child actor Gary Coleman. The child star of Different Strokes stormed into our living rooms in the early 1980’s, broke down racial barriers and touched the hearts of many with his loveable and sassy personality. Unfortunately, after the show Different Strokes went off the air, Gary’s fortunes came to an abrupt end and the rest of his life was saddled with financial and personal woes.

You may ask how this is different from all the other stories of child actors who could not smoothly transition into adult life. What’s different is not so much Gary’s story, but the untold story of how his loved ones wished they had repaired their relations with him and his wife before it was too late.

Gary sued his parents and manager for allegedly mishandling his earnings from Different Strokes. Estranged from his parents at the time of his pre-mature death on Friday, his mother told the Associated Press that she had prayed that “nothing like this would happen before we could sit with Gary and Shannon and say, ‘We’re here and we love you.’ ”

We have Memorial Day to thank and remember those who made the Ultimate Sacrifice. We have Thanksgiving to give thanks for all of our riches.

We have 362 days a year to thank everyone who has made a difference in our lives and to simply say we love you. Use each and every one of those days to give thanks. Saying thank you and showing appreciation while people are alive allows them to experience your true heartfelt feelings. Don’t wait until it’s too late and you are then forced to say “I wish I only said…..”