Posts Tagged ‘sales speaker’

Two Ways to Build a Business

In building your business, whether you are a sales person, CEO, VP Sales, Entrepreneur, Provider of Professional, etc, you have two options. A) Start from scratch and spend lots to time and money in achieving your results, or B) Acquire the knowledge you need by learning from the mistakes of others and using proven techniques to shorten your ramp up.

These two options are similar to what executives and CEO’s deal with in deciding on whether or not to bring in an outside expert to speak at their conferences or use internal experts. Experience shows that outside speakers generate different and sometimes better results than internal speakers.
Internal speakers gain instant credibility as the audience already feels they understand their environment and needs. They already have a relationship developed and can help fill the gaps. But that is as far as they can go.

The downside of using an internal speaker is limiting the viewpoints and strategies to a certain way of thinking. Outside speakers bring a new viewpoint and best practices from other organizations and industries that provide invaluable insight into new ways of thinking.

Some internal speakers are quite good in their ability to speak and move an audience. Yet, for them, it is a part time job as they only do it when asked. Professional speakers hone their craft on a daily basis with a variety of audiences. They know how to move an audience to action. They bring new ideas through personal stories complete with examples of implementation.

There are three phases to adult education: Awareness, transference of skills and measurement of results. External experts/speakers not only provide their audiences with awareness, but they also help them with implementation through powerful examples of how their ideas are transferred into action. The value of a professional speaker is the ability to tell these stories in a motivational and powerful manner to not only keep the audience’s attention but to move them to action.

The challenge for professional speakers today is that there is no patience on the part of audiences for generic presentations that do not take into account the clients environment. There are greater expectations on the part of clients for professional speakers/outside experts to tailor their content to the needs of the client. Professional speakers need to research the client’s environment, goals and obstacles. They need to prove to the audience from the first word that they do understand their world. When a professional speaker tailors her content to the needs and environment of the audience, there is no better presentation available to the client.

So when you plan your next conference, please don’t just look at the budget. While there may be an expense to hiring a professional speaker, you can easily see that by hiring the right professional speaker, the fee for their services is miniscule as compared to the time and money you save by acquiring the right content that will move your audience to action and achieve their goals. Plus, getting an outside perspective brings a sense of reality to the organization and breaks the cycle of limited thinking.

When it comes to building your organization, do you want an apprentice or a pro?

Tweeting for Sales

In April of 2008, Steve Keating, Manager of Selling Skills at the Toro Company, heard me speak about using social media to build one’s sales. Already involved with Twitter, Steve had at the time a few hundred followers. After hearing the presentation, he decided to make it a key strategy in building both his personal brand and enhancing the value proposition of Toro.

Today, Steve enjoys a following of over 65,000 people! His twitter ID is @LeadToday. In building his list of followers, Steve employed 3 simple tactics:
1. Provide valuable ideas on how to be an effective leader
2. Re-tweet valuable ideas from others thereby expanding his network and leveraging other people’s wise thoughts
3. Show appreciation by thanking those who have re-tweeted his ideas and thoughts

This was a process that Steve has nurtured on a consistent and disciplined basis.

So how did Steve and Toro benefit from getting 65,000 followers? For one, it strengthened the relationships with dealers and distributors by providing ideas on how to grow their businesses. This resulted in Toro enhancing its overall value proposition and keeping its competitors at bay.

In addition, the brand of Toro was also enhanced. Imagine having 65,000 people interested in leadership reading Steve’s daily tweets on a consistent basis. How much would it cost Toro to get this kind of exposure on a daily basis using other media outlets? With Twitter the total cost can be rounded to the grand sum total of zero dollars. Add to this the flexibility of customizing messages to events happening real time. This by itself makes Toro and Steve more relevant to the market place.

Finally, the connections Steve has made around the world with other leadership experts exposes him to additional ideas and concepts he can easily import into his organization thereby making him more valuable to Toro’s success and enhancing his own personal brand.
This is the power of Twitter. Notice how Steve does not sell his products in his tweets. He simply builds value which in turn creates buzz that generates business.

Congratulations Steve. And thank you for recommending Lead, Sell or Get Out of the Way to your list.

Customization the Key to Extraordinary Sales Results

Retailers like Sam’s Club and CVS have figured out that huge profits come from customization. Using discounts to track results, Sam’s Club achieved a 1-2 percent acceptance of generic discounted offers.

Realizing it had a trove of information regarding buying habits and the purchasing history of each customer, it developed a new program called eValues. It gives each buyer discounts on the items they normally purchase. This customization has led to an acceptance rate of discounts between 20-30%, a dramatic increase from the generic discounts’ acceptance rate.

Customers want and expect vendors to know their wants and needs. In sales, this means asking the right questions, doing the right research and listening.

If you conduct sales using the old school method of talking too much about the features you have to offer, you are going to lose the deal. Find out the outcomes they are after and then only talk about the features they are interested in. Customize the solution so they will accept your offer. This strategy is crucial to being competitive and closing more business in less time.

Want to know what questions to ask and how to persuasively communicate your value? Read Lead, Sell or Get Out of the Way. It has made the best sellers list of what corporate executives are reading.

Appreciate the Living, Not Just the Dearly Departed

Something happened this weekend that reminds us all that we should not only appreciate the ultimate sacrifices made by our brave men and women fighting for our freedom, but also take time to thank the living and show our appreciation for all that they have done to help us achieve our successes.

The incident I am referring to is the untimely passing of the legendary child actor Gary Coleman. The child star of Different Strokes stormed into our living rooms in the early 1980’s, broke down racial barriers and touched the hearts of many with his loveable and sassy personality. Unfortunately, after the show Different Strokes went off the air, Gary’s fortunes came to an abrupt end and the rest of his life was saddled with financial and personal woes.

You may ask how this is different from all the other stories of child actors who could not smoothly transition into adult life. What’s different is not so much Gary’s story, but the untold story of how his loved ones wished they had repaired their relations with him and his wife before it was too late.

Gary sued his parents and manager for allegedly mishandling his earnings from Different Strokes. Estranged from his parents at the time of his pre-mature death on Friday, his mother told the Associated Press that she had prayed that “nothing like this would happen before we could sit with Gary and Shannon and say, ‘We’re here and we love you.’ ”

We have Memorial Day to thank and remember those who made the Ultimate Sacrifice. We have Thanksgiving to give thanks for all of our riches.

We have 362 days a year to thank everyone who has made a difference in our lives and to simply say we love you. Use each and every one of those days to give thanks. Saying thank you and showing appreciation while people are alive allows them to experience your true heartfelt feelings. Don’t wait until it’s too late and you are then forced to say “I wish I only said…..”

Three Strategies to Immediately Increase Sales

There are three Strategies you can start to employ today that will generate a significant increase in sales revenues in a very short period of time. Some of these strategies you will intellectually understand and know already. The key is to go beyond your intellectual comprehension and identify whether or not your tactics are in support of these strategies. If they are not, then you may be missing out on sales you should be closing and leaving dollars unnecessarily on the table.

Strategy # 1: The Power of Increase

When you look at most buying decisions, the issue at hand for the buyer is to eliminate pain or gain improvement. Any time you eliminate pain, you gain some kind of improvement in an area of your life. By solving problems for your customers, they will realize a gain in efficiency, sales, performance, career path, satisfaction, enjoyment, etc. All of these gains revolve around the concept of increase.

Everyone is looking for improvement in some areas of their lives. They may want to increase their standard of living, take longer vacations, increase their satisfaction in life and career, improve relationships, increase quality of products, improve their customer service, etc. Everyone wants to achieve a level of increase in some part of their professional and personal life.

Here’s the question. What increases in life are positively affected by your products and services? Once you have answered this question, the next question is are you communicating the value of your products and services in the context of the specific increases each and every customer is looking to achieve? In other words, are you customizing your message in the sales call to the specific increases that particular customer is looking for? Most people do not. We will come back to this issue in Strategy #3.

Strategy #2: Competition vs. Creation

In my book Lead, Sell or Get Out of the Way, we share a story where one of my clients repositioned themselves with their key customer who in turn threw out a bid and awarded my client with a 10 year negotiated agreement worth over $200 Million. During the 18 months we worked on positioning my client as an invaluable resource, the client would ask the same question time and time again in our strategy meetings: “How is our competition going to react to this?” My answer was always the same. Forget about your competition. Concentrate on creating a new benchmark and your competition will take care of itself.

All too often companies worry too much about their competition and they fall into a zero sum game. They concentrate all of their efforts in beating the competition which only results in everyone doing the same thing and therefore being forced to do it a little bit better; Which in most cases means lowering the price. This strategy only leads to price erosion, commoditization of your products and services and missed opportunities for increasing market share.

Instead, you should be concentrating on creating new areas of value. Identifying new opportunities of solving problems no vendor has yet to achieve. Instead of fighting the same game everyone else is trying to win, you should be changing the game by increasing the bar and forcing your competition to play catch up. This is exactly what we did with this client and that’s why they were awarded the $200 million contract.

This concepts works for all sales situations not matter how big or how small.

Strategy # 3: Customer Focus vs. Self Focus

In my sales boot camps, I ask the audiences if they are more self focused or customer focused. The majority of the participants claim they are customer focused. At the end of the two day program, I ask the same question and they now claim they were self focused. Why? Everyone truly wants to be customer focused. Yet their actions throw off the perception of being self focused.

This is clearly evident when sales people “Puke” (see video) about all the features they have to offer vs. finding out what’s truly important. Selling products and services for reasons you think they should buy vs. their perceptions of what they truly want. All of you have what your customers need. But are you giving it to them the way they want it?

In his new book The Mirror Test, Jeffrey Hayzlett, CMO (Chief Marketing Officer) of Kodak clearly states that if you want to succeed in marketing today, you need to personalize your message around the specific needs of your market place. I take this a step further. If you want to increase your sales, you need to personalize your sales pitch around the specific needs and wants of the buyer. This means you need to ask better questions and listen more effectively. These two skills are crucial in order to build a value proposition that will compel customers to accept your offers.

All of you are asking questions. But the real BIG QUESTION is Are You Asking Enough of the Right Questions? Most people are not. This includes those selling professional services, key account managers involved in the complex sale and those selling products and services on a smaller scale.

Remember this simple message: People buy for their own reasons, not yours! Find out their reasons for buying and you will in most cases get the deal. Or, at the very least, your closing ratio will increase significantly, it will take you less time to close the deal and the deal will most often be more profitable than the deals you are closing now.

IF YOU WANT TO (this means you and/or your sales team) CLOSE MORE BUSINESS IN LESS TIME AT HIGHER PROFIT, YOU NEED TO ATTEND OUR SALES BOOT CAMP JUNE 9/10. We promise you will be happy with the results. Plus, register today and get a 15% discount by entering “karrnj” when you register. Click here for the details.

Marketing That Will Kill Your Brand!

You know the old saying “if you have nothing nice to say about somebody then say nothing at all”! Well, here’s a new saying: “If you don’t have your facts in order, don’t bother marketing to your audience”! Just like saying something bad can turn people off, so can saying something stupid and untrue in your marketing pieces. It will kill your brand!

Last night I got a letter addressed to me. First problem is it was addressed to my full name which is Ronald. I never use it in business, social or in any settings. On the cover of my book Lead, Sell or Get Out of the Way it says Ron Karr. Right there, they lost me because this letter smelled of being a rotten form letter where the sender knew nothing about me.

But Wait! It gets better. The sender of this letter is the sales rep who sold me my Audi Q7 in 2007. There is a huge punch line here so you’ll want to keep reading. I promise you are going to like this!

In his letter, the sales rep starts with “Happy Anniversary! It’s been three years and no doubt many long and winding roads since you drove away from our dealership in your AUDI Q7. We sincerely hope you are enjoying every stretch of asphalt, every twist and turn in this remarkable vehicle.” The letter goes on to ask for referrals and to let him know of if he can be of service to me.

The letter was dated May 3rd!

Here’s the punch line! I turned in my AUDI Q7 on April 16th to this very same sales rep. He took the car in and sent the papers to the leasing company. He knows I bought a competitor’s car. And yet on May 3rd he sends me a letter hoping I am still enjoying the AUDI experience!
Maybe this is a clue on why I left AUDI to begin with. Their customer service experience in the service dept did not justify the value of high prices. Obviously the sales experience was equally pathetic.

What we have here is someone who learned a marketing tactic of sending letters with the customer’s name on it to appear they are customized to the client. This is a useless tactic if you know nothing about your customer to begin with. Especially your existing customers! With this vain attempt in showing he cared about me he has literally destroyed any value I had left for the AUDI Brand and for his own personal brand.

Many of you reading this probably would never do such a stupid and senseless act. But are you doing minor things that in the end are going against the brand image you are trying to build and market?

Yesterday I had lunch with a client at a restaurant that is doing great but in a spot the last 4 owners failed miserably. I wondered why this guy was so successful. My client responded that any restaurant is only as good as the last meal served. In other words, each and every interaction has to be supportive of the brand you are building. If not, your customers will not come back again.

Now, please forgive me for a brief commercial. But we are ecstatic about announcing our all new Lead, Sell or Get Out of the Way Sales Boot Camp in June. It will provide you with the tactics and strategies on how you can Double, Triple and Quadruple both your Top Line Revenues and Bottom Line Profits! Click here for more info! This program will ensure your customers keep coming back to you and buying more stuff! That is my promise and guarantee to you!

Want Success? Increase Your Velocity!

Instead of concentrating on being more successful, work on increasing the velocity in your efforts on a daily basis. What is velocity? It is the ability to get more done in less time. It is about gaining speed, power and momentum in your actions to achieve your goals in less time than originally anticipated.

Granted this is what we all want. But how many times do we let the small things in life mess with our velocity. Things like false assumptions. Too often we take people’s words and create our own stories as to what we think they are saying. Then our actions are based on these stories we have created and often miss the mark. It happens in sales and leadership all the time. And we wonder why we don’t get the sales or move the organization forward in a timely manner. There goes your velocity!

How about when you don’t think things through clearly and you operate out of a task mentality vs. purpose mentality. Yes, you may be busy. But are you doing the necessary work that needs to be done so you can achieve your goals? If you are letting your tasks drive you vs. your purpose, there goes your velocity!

How about when we try to influence others based on what we need vs. what they want and need? Are your recommendations truly being heard and acted upon? Or are they being received as some pushy sales pitch or order that is less likely to be accepted? There are two types of actions in this world: The limited action necessary to keep one happy and pretend you are doing your job, and the action of being all-in; where you are doing whatever it takes to get the job done. If you want people to accept your ideas, support you and be all-in, make sure you’re positioning them in the context of how they are going to benefit. Not because you need it. If you don’t change your context, there goes your velocity!

Velocity is the key to success in sales, leadership, negotiations, customer service and just about anything else in life. Ask yourself, what can I do today in my conversations and actions that will add velocity to my life and help me achieve my goals quickly? Here’s the funny thing. Your answer, if you think this through clearly, has more to do with how you can help others succeed vs. your own success. This is what generates true velocity!

Velocity is the key theme woven throughout the entire book Lead, Sell or Get Out of the Way!

Do Baseball Coaches Need Sales Skills?

Why did Steve Teel of Teel’s Baseball (academy softball and baseball) bring me in to speak with their coaches on sales skills? The answer is simple. Coaches need to know how to communicate to all of the buying influences if they are going to grow their business.

Steve Teel is a smart business owner. He knows there are several buyers in any sale. In his market, you have the kid taking the lessons. Let’s call him or her the end user. You also have the parents who sign the checks. They usually have a different set of needs and desires than the kids do. And then you have the area coaches who can act as a great source of referrals.

Steve realized that if his coaches do not spend time with the parents asking about their expectations, they will feel neglected and the possibility will exist that the coaches will fall short in certain areas. Steve understands that his coaches need the same set of skills a professional sales person uses. Afterall, any coach at any level has to sell their ideas to their students or clients. Therefore, you need to know how to ask the right questions, how to present the ideas so they are acted on and how to listen to your customers.

After spending an hour with his coaches, the results were dramatic. Some coaches left with a renewed sense of purpose regarding the tremendous impacts they have on the lives of their young clients. All of the coaches now have a greater appreciation of the role the parents play in the success of their lessons and are now making them an active part of the process.

Bottom line, referrals have increased as have revenues from satisfied clients.

By the way, Teel’s Baseball was very successful before they brought me in. Like all successful companies, they realized there were things they needed to pay attention to if they were going to stay at the top.

What things do your sales people need to pay attention to in order to get to the top or stay at the top? What increases are you looking for in your sales career and life? If you are looking to increase your sales and earnings, then get your copy of Lead, Sell or Get Out of the Way today! This is the book I used for the presentation to Teel’s.

Voice Mail Messages that Generate Call Backs

Did you ever call someone with today’s technology and simply hang up if they did not answer?

If so, consider whether or not it is a wise move on your part – especially in a business setting. Here’s why!

Regardless if you left a message or not, with Caller ID, they know you’ve called!

If calling your spouse, friend, relative or someone you know very well, the act of hanging up can merely act as a silent code between the two of you that says “Hey, it’s me. Call me back”.

If calling a prospect, customer or someone you don’t know well at all, hanging up is simply too risky. For one thing, they have not established that silent code with you. Secondly, people hang up thinking “if I don’t leave a message, they will never know I called.” Hello! Is anyone home in your mind? Of course they know you called!

In fact, because the relationship is not all that strong, you have now given that person carte blanche to come up with their own reason as to why you did not leave a message and create their own message. Messages that often lead to false assumptions, emotions and actions based on those false assumptions.

People find it irritating me when others call and don’t leave a message. If you didn’t feel your call was worth a message, why would they want to waste any effort in calling you back? Or, ask yourself this question. How many business contacts are calling you back after you simply hung up without leaving a message?

If you are going to call a business contact, you need to act as if you really wanted to speak to that person! In other words, be prepared to talk.

Sometimes people don’t leave messages simply because they feel they have already called too many times and don’t want to bother the other person. If you don’t want to bother the other person, then don’t call them. Forcing them to think who belongs to your telephone number and making them create the message you were going to leave is more of a bother than simply leaving a boring message.

If you think you have called too many times and can’t understand why you didn’t get a return call, then maybe you need to re-evaluate the boring messages you are leaving. Change your message if it’s not working. Your market is sending you a message. It’s time you finally heard it.

Here’s the problem with most voice mail messages and why they don’t generate call backs. They are self focused vs. customer focused. Every time you hear a message, you make the mental decision as to whether or not that caller deserves more of an investment of your time. Leaving messages that record your name, company name and the request to call you back simply does not motivate many people to call you, especially if you are someone they don’t know. Leaving messages with the above and talking about a product or service will not get a call back either.

So how do you get call backs? Simply change your message from being self focused to being customer focused by putting an outcome in the message. A result the person will get from calling you back that will benefit them.

A client of mine was selling x-ray technology that converted paper x-rays into digital form. Getting frustrated that the radiologists were not calling her back, she changed to message to: Please call me if you want to put an end to the irate calls you are getting from the Docs because of lost films. She claims to have gotten 70% of her calls returned. Would you appreciate 70% of your voice mails being returned?

Bottom line, if you want your voice mail messages returned, then give the receiver a good enough reason to do so.

Want to learn more on how to get your calls returned and more importantly how to get people to buy off on your ideas? Then make the investment and get the book Lead, Sell or Get Out of the Way. If you found gold in this short blog, imagine the wealth you will create from reading the whole book. Scott McKain, Author of Collapse of Distinction, calls Lead, Sell or Get Out of the Way the most concise and powerful sales book he has ever read.

Watch this interview on Fox News in Providence on How To Sell Your Big Idea

How to Revive a Business in This Recession


Would you ever think of taking over a failing business in a recession and try to rebuild it?

Michael Bader bid and boy did he succeed. His success did not come from traditional methods. He thought outside the box and focused on what he wanted.

Let me explain. Six months ago a friend called Michael and shared the fact that his deli was drowning in debt and failure. He asked Michael to come and take it over.

First thing Michael did was create an entry strategy. Everybody always talks about an exit strategy for a business. What about an entry strategy? His entry strategy was to develop a customer acquisition program for six months. He knew that once he got his food in your mouth, he had you as a repeat customer.

So he did what he was warned never to do, which was give away his highest profitable item – coffee.

Well, it worked on me. The other day I stopped in for a whole wheat bagel when he asked me how I wanted my coffee. I thought great, there goes another $1.50. Boy is he a smooth salesperson. When I paid the bill, he said $3.50 for the bagel sandwich, coffee is free. Now that got my attention. And Michael was right. When his food hit your palette, he had you for life.

Michael put together a package of bagels, cream cheese, nova lox and free coffee for $9.99. He needed to get customers into his store. Once they were there, the majority wound up spending 30% more on other related items. Then they came back for more and more and more. Business started booming and he then proceeded to add an in house dining option. Hardly a seat is to be found during the lunch hour. His revenues and profits are up 7 times from when he took the store over. Bills are being paid, money is being put away and yes, he is opening another store in the next 60 days, all during a recession.

The thing that impressed me the most about Michael are his non-traditional methods. Focusing only on success and results, he decided to change the positioning of an ad he ran for three weeks straight that generated little response. He simply had the ad printed upside down in the 4th week of the campaign. All of a sudden 50 people called and asked him if he was aware the ad was upside down. He said he was aware of it. They asked if he was going to fix it. He answered by asking why? If I had printed it the right way, you would never have called. He claims 30 out of those 50 callers took the time to come to the store, meet him, buy his food and yes, they were now “his” customers.

Congratulations Michael Bader. You are a great living example of someone who Leads, Sells and pushes the competition out of the way. The lessons learned from Michael:

1. Think positively and don’t let the nay sayers stop you
2. Shake things up and try new ways until you see the desired results
3. FREE is a great business acquisition strategy. You just need to have the right process and product/service to back it up.

Michael truly embodies all of the 7 traits of great sellers as outlined in the bestselling book Lead, Sell or Get Out of the Way! Want to give your troops some motivation in tough economic times, send them this link http://ronkarr.com/blog so they can read about Michael Bader’s success story with Ruebens NY Style Delicatessen in River Vale, NJ. He is a true inspiration!