Posts Tagged ‘Telemarketing sales’

Customization the Key to Extraordinary Sales Results

Retailers like Sam’s Club and CVS have figured out that huge profits come from customization. Using discounts to track results, Sam’s Club achieved a 1-2 percent acceptance of generic discounted offers.

Realizing it had a trove of information regarding buying habits and the purchasing history of each customer, it developed a new program called eValues. It gives each buyer discounts on the items they normally purchase. This customization has led to an acceptance rate of discounts between 20-30%, a dramatic increase from the generic discounts’ acceptance rate.

Customers want and expect vendors to know their wants and needs. In sales, this means asking the right questions, doing the right research and listening.

If you conduct sales using the old school method of talking too much about the features you have to offer, you are going to lose the deal. Find out the outcomes they are after and then only talk about the features they are interested in. Customize the solution so they will accept your offer. This strategy is crucial to being competitive and closing more business in less time.

To learn more about this subject, please join me on Monday, October 3rd at 2pm ET for a free webinar where we will show you how to engage alliances as well as other strategies to immediately grow your sales. Click here to reserve your free seat now!

Check Out the November Sales Success Summit ’11 in Orlando Florida
, an event destined to dramatically increase your sales success. Spend two days with me and I will personally customize ideas that have generated millions of dollars for my clients to your selling environment. This is a small group. Two days of personalized attention. Reserve your seat today by clicking here!

Appreciate the Living, Not Just the Dearly Departed

Something happened this weekend that reminds us all that we should not only appreciate the ultimate sacrifices made by our brave men and women fighting for our freedom, but also take time to thank the living and show our appreciation for all that they have done to help us achieve our successes.

The incident I am referring to is the untimely passing of the legendary child actor Gary Coleman. The child star of Different Strokes stormed into our living rooms in the early 1980’s, broke down racial barriers and touched the hearts of many with his loveable and sassy personality. Unfortunately, after the show Different Strokes went off the air, Gary’s fortunes came to an abrupt end and the rest of his life was saddled with financial and personal woes.

You may ask how this is different from all the other stories of child actors who could not smoothly transition into adult life. What’s different is not so much Gary’s story, but the untold story of how his loved ones wished they had repaired their relations with him and his wife before it was too late.

Gary sued his parents and manager for allegedly mishandling his earnings from Different Strokes. Estranged from his parents at the time of his pre-mature death on Friday, his mother told the Associated Press that she had prayed that “nothing like this would happen before we could sit with Gary and Shannon and say, ‘We’re here and we love you.’ ”

We have Memorial Day to thank and remember those who made the Ultimate Sacrifice. We have Thanksgiving to give thanks for all of our riches.

We have 362 days a year to thank everyone who has made a difference in our lives and to simply say we love you. Use each and every one of those days to give thanks. Saying thank you and showing appreciation while people are alive allows them to experience your true heartfelt feelings. Don’t wait until it’s too late and you are then forced to say “I wish I only said…..”

Biggest Mistake Sales Managers Make

In the gym of my daughter’s high school (Northern Valley Old Tappan-NVOT), there is a banner that reads-

Welcome to NVOT-Where sportsmanship is an expectation. So please let the players play. Let the coaches coach. Let the officials officiate. Let the spectators be positive.

This sign caught my eye because all too often I see people in leadership roles who don’t understand what they are supposed to be doing. For example, sales mgrs often travel with sales reps and usually take over the call under the guise of trying to get the deal. I know we must close the business. However, the true role of the sales manager is not only to come in and save the day, but to also coach his people on how to effectively sell. That means letting the salesperson do the talking so you can see where the gaps are. Then, once the call is over, the mgr should review the call, identify the gaps and provide guidance. Then go on to the next call and do the same process.

This is critical because if the sales manager always closes the deal, then the salesperson never really gets trained on how to do it and will not be able to do it when the sales manager is not there.

Bottom line. Are people in your organization really doing the things they are supposed to be doing. If not, the growth of the business is at stake. Like the sign says- Let the players play, let the coaches coach, etc.

If you want to give your salespeople a great education on how to double, triple or quadruple their sales, check out Lead, Sell or Get Out of the Way and our Two Day Sales Boot Camp Happening in Two Weeks!

Three Strategies to Immediately Increase Sales

There are three Strategies you can start to employ today that will generate a significant increase in sales revenues in a very short period of time. Some of these strategies you will intellectually understand and know already. The key is to go beyond your intellectual comprehension and identify whether or not your tactics are in support of these strategies. If they are not, then you may be missing out on sales you should be closing and leaving dollars unnecessarily on the table.

Strategy # 1: The Power of Increase

When you look at most buying decisions, the issue at hand for the buyer is to eliminate pain or gain improvement. Any time you eliminate pain, you gain some kind of improvement in an area of your life. By solving problems for your customers, they will realize a gain in efficiency, sales, performance, career path, satisfaction, enjoyment, etc. All of these gains revolve around the concept of increase.

Everyone is looking for improvement in some areas of their lives. They may want to increase their standard of living, take longer vacations, increase their satisfaction in life and career, improve relationships, increase quality of products, improve their customer service, etc. Everyone wants to achieve a level of increase in some part of their professional and personal life.

Here’s the question. What increases in life are positively affected by your products and services? Once you have answered this question, the next question is are you communicating the value of your products and services in the context of the specific increases each and every customer is looking to achieve? In other words, are you customizing your message in the sales call to the specific increases that particular customer is looking for? Most people do not. We will come back to this issue in Strategy #3.

Strategy #2: Competition vs. Creation

In my book Lead, Sell or Get Out of the Way, we share a story where one of my clients repositioned themselves with their key customer who in turn threw out a bid and awarded my client with a 10 year negotiated agreement worth over $200 Million. During the 18 months we worked on positioning my client as an invaluable resource, the client would ask the same question time and time again in our strategy meetings: “How is our competition going to react to this?” My answer was always the same. Forget about your competition. Concentrate on creating a new benchmark and your competition will take care of itself.

All too often companies worry too much about their competition and they fall into a zero sum game. They concentrate all of their efforts in beating the competition which only results in everyone doing the same thing and therefore being forced to do it a little bit better; Which in most cases means lowering the price. This strategy only leads to price erosion, commoditization of your products and services and missed opportunities for increasing market share.

Instead, you should be concentrating on creating new areas of value. Identifying new opportunities of solving problems no vendor has yet to achieve. Instead of fighting the same game everyone else is trying to win, you should be changing the game by increasing the bar and forcing your competition to play catch up. This is exactly what we did with this client and that’s why they were awarded the $200 million contract.

This concepts works for all sales situations not matter how big or how small.

Strategy # 3: Customer Focus vs. Self Focus

In my sales boot camps, I ask the audiences if they are more self focused or customer focused. The majority of the participants claim they are customer focused. At the end of the two day program, I ask the same question and they now claim they were self focused. Why? Everyone truly wants to be customer focused. Yet their actions throw off the perception of being self focused.

This is clearly evident when sales people “Puke” (see video) about all the features they have to offer vs. finding out what’s truly important. Selling products and services for reasons you think they should buy vs. their perceptions of what they truly want. All of you have what your customers need. But are you giving it to them the way they want it?

In his new book The Mirror Test, Jeffrey Hayzlett, CMO (Chief Marketing Officer) of Kodak clearly states that if you want to succeed in marketing today, you need to personalize your message around the specific needs of your market place. I take this a step further. If you want to increase your sales, you need to personalize your sales pitch around the specific needs and wants of the buyer. This means you need to ask better questions and listen more effectively. These two skills are crucial in order to build a value proposition that will compel customers to accept your offers.

All of you are asking questions. But the real BIG QUESTION is Are You Asking Enough of the Right Questions? Most people are not. This includes those selling professional services, key account managers involved in the complex sale and those selling products and services on a smaller scale.

Remember this simple message: People buy for their own reasons, not yours! Find out their reasons for buying and you will in most cases get the deal. Or, at the very least, your closing ratio will increase significantly, it will take you less time to close the deal and the deal will most often be more profitable than the deals you are closing now.

To learn more about this subject, please join me on Monday, October 3rd at 2pm ET for a free webinar where we will show you how to engage alliances as well as other strategies to immediately grow your sales. Click here to reserve your free seat now!

Check Out the November Sales Success Summit ’11 in Orlando Florida
, an event destined to dramatically increase your sales success. Spend two days with me and I will personally customize ideas that have generated millions of dollars for my clients to your selling environment. This is a small group. Two days of personalized attention. Reserve your seat today by clicking here!

Want Success? Increase Your Velocity!

Instead of concentrating on being more successful, work on increasing the velocity in your efforts on a daily basis. What is velocity? It is the ability to get more done in less time. It is about gaining speed, power and momentum in your actions to achieve your goals in less time than originally anticipated.

Granted this is what we all want. But how many times do we let the small things in life mess with our velocity. Things like false assumptions. Too often we take people’s words and create our own stories as to what we think they are saying. Then our actions are based on these stories we have created and often miss the mark. It happens in sales and leadership all the time. And we wonder why we don’t get the sales or move the organization forward in a timely manner. There goes your velocity!

How about when you don’t think things through clearly and you operate out of a task mentality vs. purpose mentality. Yes, you may be busy. But are you doing the necessary work that needs to be done so you can achieve your goals? If you are letting your tasks drive you vs. your purpose, there goes your velocity!

How about when we try to influence others based on what we need vs. what they want and need? Are your recommendations truly being heard and acted upon? Or are they being received as some pushy sales pitch or order that is less likely to be accepted? There are two types of actions in this world: The limited action necessary to keep one happy and pretend you are doing your job, and the action of being all-in; where you are doing whatever it takes to get the job done. If you want people to accept your ideas, support you and be all-in, make sure you’re positioning them in the context of how they are going to benefit. Not because you need it. If you don’t change your context, there goes your velocity!

Velocity is the key to success in sales, leadership, negotiations, customer service and just about anything else in life. Ask yourself, what can I do today in my conversations and actions that will add velocity to my life and help me achieve my goals quickly? Here’s the funny thing. Your answer, if you think this through clearly, has more to do with how you can help others succeed vs. your own success. This is what generates true velocity!

Velocity is the key theme woven throughout the entire book Lead, Sell or Get Out of the Way!

Voice Mail Messages that Generate Call Backs

Did you ever call someone with today’s technology and simply hang up if they did not answer?

If so, consider whether or not it is a wise move on your part – especially in a business setting. Here’s why!

Regardless if you left a message or not, with Caller ID, they know you’ve called!

If calling your spouse, friend, relative or someone you know very well, the act of hanging up can merely act as a silent code between the two of you that says “Hey, it’s me. Call me back”.

If calling a prospect, customer or someone you don’t know well at all, hanging up is simply too risky. For one thing, they have not established that silent code with you. Secondly, people hang up thinking “if I don’t leave a message, they will never know I called.” Hello! Is anyone home in your mind? Of course they know you called!

In fact, because the relationship is not all that strong, you have now given that person carte blanche to come up with their own reason as to why you did not leave a message and create their own message. Messages that often lead to false assumptions, emotions and actions based on those false assumptions.

People find it irritating me when others call and don’t leave a message. If you didn’t feel your call was worth a message, why would they want to waste any effort in calling you back? Or, ask yourself this question. How many business contacts are calling you back after you simply hung up without leaving a message?

If you are going to call a business contact, you need to act as if you really wanted to speak to that person! In other words, be prepared to talk.

Sometimes people don’t leave messages simply because they feel they have already called too many times and don’t want to bother the other person. If you don’t want to bother the other person, then don’t call them. Forcing them to think who belongs to your telephone number and making them create the message you were going to leave is more of a bother than simply leaving a boring message.

If you think you have called too many times and can’t understand why you didn’t get a return call, then maybe you need to re-evaluate the boring messages you are leaving. Change your message if it’s not working. Your market is sending you a message. It’s time you finally heard it.

Here’s the problem with most voice mail messages and why they don’t generate call backs. They are self focused vs. customer focused. Every time you hear a message, you make the mental decision as to whether or not that caller deserves more of an investment of your time. Leaving messages that record your name, company name and the request to call you back simply does not motivate many people to call you, especially if you are someone they don’t know. Leaving messages with the above and talking about a product or service will not get a call back either.

So how do you get call backs? Simply change your message from being self focused to being customer focused by putting an outcome in the message. A result the person will get from calling you back that will benefit them.

A client of mine was selling x-ray technology that converted paper x-rays into digital form. Getting frustrated that the radiologists were not calling her back, she changed to message to: Please call me if you want to put an end to the irate calls you are getting from the Docs because of lost films. She claims to have gotten 70% of her calls returned. Would you appreciate 70% of your voice mails being returned?

Bottom line, if you want your voice mail messages returned, then give the receiver a good enough reason to do so.

Want to learn more on how to get your calls returned and more importantly how to get people to buy off on your ideas? Then make the investment and get the book Lead, Sell or Get Out of the Way. If you found gold in this short blog, imagine the wealth you will create from reading the whole book. Scott McKain, Author of Collapse of Distinction, calls Lead, Sell or Get Out of the Way the most concise and powerful sales book he has ever read.

Watch this interview on Fox News in Providence on How To Sell Your Big Idea