Year: 2012
When I wrote the book The Complete Idiots Guide to Great Customer Service in 1998, we interviewed the Vice President of Hertz Reservations who shared this story with me. Hertz did a survey of their top customers and found out that they were highly dissatisfied with how long it took to return their cars and…
The Life Science Leader writes about how Leaders Don’t Puke. Rather, they lead by vision and find out what’s important to people before they start trying to influence them. Life Science Leader talks about how the best organizations teach all of their employees to lead, from the CEO on down. To read more, click here …
Did you ever think about what it takes to be at bat in a pressure situation and come through with a home run? Think about all the thoughts and fears that are going through your mind. Think about all the techniques you are trying to remember to hit the ball properly. And then think about…
A sales trainer calls me up for help. Her husband was laid off in the recession and finally found a job at ½ his former salary. They sell their house to downsize and cut expenses. The sales trainer is now trying to re-establish her business and finds it tough getting new clients. With emotions running…
Tom Coughlin is the Greatest Example of Championship Caliber Leadership in the Modern Era. Whether you are a sales rep trying to lead your customer through an acquisition process or any kind of leader trying to get a team over the goal line, do you face these common problems? Interruption of daily routine by…
How would you answer the follow questions? Do think about the money you don’t have to do things or the things you want to do regardless of how much money you have? Do you think about the limited resources you have in servicing clients or the ideal service level you want achieve? Do you think…
You can lose everything in life – your house, money, relationships, etc. and you can still come back, as long as you have your word. Your WORD is your gold standard. It is the basis on how people judge as to whether or not they will take a chance on you. It will impact their…
On a Sunday during this seasons NFL playoffs, I went to a friend’s house to watch the Texans/Ravens Football Game. I had no intention of staying to watch my beloved Giants play the Green Bay Packers because of my friends negative approach to the game based on “reality”. My friend is a Giants fan also.…
Want to get new Customers Fast? Try giving it away for free! Chris Anderson in his book FREE tells of the Jell-O Case Study. At the turn of the 20th century, Jell-O was considered the desert of the rich. The key ingredient for Jell-O is Gelatin, which comes from Collagen, a protein based substance found…
People Always Make Time for Those Who Can Help Them In my Linked In Group- Lead, Sell or Get Out of the Way- Advice for CEO’s and Executives, someone started a conversation on what is the best way to reconnect with a past client who moved to a new situation.
What’s the best way to use LinkedIn to drive sales? How are other sellers using it? If you’d like to find out the answers, take this Sale & LinkedIn survey being sponsored by Jill Konrath, a highly respected colleague of mine. It’ll only take 2 minutes of your time. Take the survey –> https://bit.ly/Sales-LI-Survey-cm What…
Read MoreImagine having the guts to go on a limb and buy the old Yankee Stadium so you can have the privilege of taking it down piece by piece and selling it piece by piece. You think you would make money doing this? This is what Brandon Steiner, founder and CEO of Steiner Sports Marketing did.…
Read MoreOne of the biggest excuses I hear from colleagues when it comes to writing a book is that they are not ready because they haven’t fleshed their ideas out perfectly. In 80% of these cases, they are never ready and their books never get published. The same thought process affects us all when it comes…
Read MoreI just returned back from Israel having gone over for a big family wedding. Only problem was the wedding party was cancelled at the last minute due to a critical illness in the bride’s family. Still, close friends and family of the bride and groom got together with the newlyweds to watch two videos prepared…
Read MoreInstead of teaching sales people traditional sales skills, how about giving them the tools to be creative and close more deals? This is what Brad Holtzinger, Worldwide VP of Sales at a technology company did. Looking at the sales process, he was dismayed when sales people would uncover deals and then bring in the various…
Read MoreFriday night Johan Santana threw the first no-hitter for the New York Mets in the 51 year history of the club. Santana, the Mets Ace, was out all of last year recuperating from arm surgery. During this gem of a game, Santana’s pitch count was rising. Normally, a manager does not want to see a…
Read MoreToday, June 1st, is my daughter Amanda’s 18th birthday. I vividly remember 18 years ago at 10:10am holding my daughter for the first time seconds after she came out of the womb and the doctors handed her to me before she was cleaned up. I looked into her precious eyes and wondered how she would…
Read MoreThere is a psychological process on how to sell. If you use it properly, your sales will skyrocket. If not, it will take you longer to close the deal. That’s if you even close the deal to begin with. Want to know the secret? Here it goes! Every sale, whether it is selling an idea,…
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