Does Making Your Customers Happy Hurt Your Business?
Published on February 1, 2023
In most companies, if a customer has a problem, the business will do what it takes to make that customer happy. That’s a good thing, right? But there is one thing they don’t do.
In this video, Ultimate Customer Experience Expert® Scott McKain reveals why not being willing to be negative enough can hurt your business.
#VelocityMindset #leadership #CustomerService #CustomerExperience #sales #SalesLeadership
Posted in Business, Customers, Leadership and tagged business, customers, Leadership, Velocity Mindset
