business
For the past 12 years, I’ve been on retainer, coaching senior executives at a company. In the first two years, I spotted a major issue: they were sending out far too many proposals. How did I know? Their close rate was a dismal 10%. That’s what happens when you’re wasting time on unqualified leads. So…
If you want to gain velocity in your negotiations, you need to practice “do as I do,” not “do as I say.” Let me explain. A few years ago, a vice president of sales called me and asked to keynote his opening sales kickoff meeting. We discussed what I would cover, and when he asked…
What’s more important to you? The will to prepare or the will to win? That is a question the Vice President of Sales for Hertz equipment rental division asked me as we were flying together to his national sales meeting, where I was giving the keynote. Without thinking, I said, “The will to prepare.” He…
In today’s world, the pressure to quickly deliver innovative solutions can sometimes lead to unintended consequences. Just ask Boeing. Its recent spate of mishaps is causing it a lot of problems. From increased regulatory pressures to safety concerns to customers, fliers, like me, worrying whether or not the Boeing plane they’re on is actually going to get…
Thinking big does indeed positively impact your Velocity but it also involves taking some risks. Let me give you an example. In the mid-80s, Apple came out with a new PC. It was called the Apple II. Around the same time, IBM, which was making most of its money on mainframes, recognized an upcoming threat.…
In the early ‘90s, I trademarked the phrase “The Question Man™.” I believed then, as I believe now, that the answers to your success lie in the questions that you ask. At that time, I had a great client, Hertz Equipment Rental, that rented backhoes. It was a division of Hertz Rental Car Corporation. The VP of Sales was…
Bed Bath and Beyond has announced its bankruptcy and closure of all stores. As we bid farewell to those iconic blue 20% discount coupons, let’s take a moment to learn from their downfall. #VelocityMindset #bedbathandbeyond #stayrelevant #adapt
Last week’s collapse of Silicon Valley Bank, one of the leading lenders in the start-up ecosystem, sent shockwaves through the industry and certainly got everyone’s attention. But what was the real reason behind so many people feeling the negative impacts? The answer is simple: a lack of diversification. In this week’s video training, I delve…
In most companies, if a customer has a problem, the business will do what it takes to make that customer happy. That’s a good thing, right? But there is one thing they don’t do. In this video, Ultimate Customer Experience Expert® Scott McKain reveals why not being willing to be negative enough can hurt your business. …
How do you help your organization stand out from the competition and engage your customers in today’s hyper-competitive, globally connected world? My guest and Ultimate Customer Experience® Expert Scott McKain wrote a book on the 4 corner stones of distinction and shared his wisdom on the recent episode of The Velocity Mindset® show. #VelocityMindset #leadership #SalesLeadership…
For the past 12 years, I’ve been on retainer, coaching senior executives at a company. In the first two years, I spotted a major issue: they were sending out far too many proposals. How did I know? Their close rate was a dismal 10%. That’s what happens when you’re wasting time on unqualified leads. So…
Read More
If you want to gain velocity in your negotiations, you need to practice “do as I do,” not “do as I say.” Let me explain. A few years ago, a vice president of sales called me and asked to keynote his opening sales kickoff meeting. We discussed what I would cover, and when he asked…
Read More
What’s more important to you? The will to prepare or the will to win? That is a question the Vice President of Sales for Hertz equipment rental division asked me as we were flying together to his national sales meeting, where I was giving the keynote. Without thinking, I said, “The will to prepare.” He…
Read More
In today’s world, the pressure to quickly deliver innovative solutions can sometimes lead to unintended consequences. Just ask Boeing. Its recent spate of mishaps is causing it a lot of problems. From increased regulatory pressures to safety concerns to customers, fliers, like me, worrying whether or not the Boeing plane they’re on is actually going to get…
Read More
Thinking big does indeed positively impact your Velocity but it also involves taking some risks. Let me give you an example. In the mid-80s, Apple came out with a new PC. It was called the Apple II. Around the same time, IBM, which was making most of its money on mainframes, recognized an upcoming threat.…
Read More
In the early ‘90s, I trademarked the phrase “The Question Man™.” I believed then, as I believe now, that the answers to your success lie in the questions that you ask. At that time, I had a great client, Hertz Equipment Rental, that rented backhoes. It was a division of Hertz Rental Car Corporation. The VP of Sales was…
Read More
Bed Bath and Beyond has announced its bankruptcy and closure of all stores. As we bid farewell to those iconic blue 20% discount coupons, let’s take a moment to learn from their downfall. #VelocityMindset #bedbathandbeyond #stayrelevant #adapt
Read More
Last week’s collapse of Silicon Valley Bank, one of the leading lenders in the start-up ecosystem, sent shockwaves through the industry and certainly got everyone’s attention. But what was the real reason behind so many people feeling the negative impacts? The answer is simple: a lack of diversification. In this week’s video training, I delve…
Read More
In most companies, if a customer has a problem, the business will do what it takes to make that customer happy. That’s a good thing, right? But there is one thing they don’t do. In this video, Ultimate Customer Experience Expert® Scott McKain reveals why not being willing to be negative enough can hurt your business. …
Read More
How do you help your organization stand out from the competition and engage your customers in today’s hyper-competitive, globally connected world? My guest and Ultimate Customer Experience® Expert Scott McKain wrote a book on the 4 corner stones of distinction and shared his wisdom on the recent episode of The Velocity Mindset® show. #VelocityMindset #leadership #SalesLeadership…
Read More