Customer Experience
So how can you enhance the customer experience while at the same time increasing your own Velocity? You may have read this week that Starbucks is investing billions of dollars to cut down customer wait times by 55 seconds. Their solution? The new syrup machine. With it, baristas can simply press a button to access milk and…
What is the biggest reason people get stripped of Velocity? In this video, Jay Baer, a successful entrepreneur, author of six bestselling books on marketing and customer experience, and founder of five multi-million dollar companies, reveals one of the most common mistakes businesses make when marketing their products or services. Check it out! #VelocityMindset #leadership…
Six years ago I was in a Cheesecake factory with my daughter having dinner. I was so impressed with the service I asked the manager for her card and told her I would send a signed copy of a book I wrote, The Complete Idiots Guide To Great Customer Service. Last year, five years since…
So how can you enhance the customer experience while at the same time increasing your own Velocity? You may have read this week that Starbucks is investing billions of dollars to cut down customer wait times by 55 seconds. Their solution? The new syrup machine. With it, baristas can simply press a button to access milk and…
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What is the biggest reason people get stripped of Velocity? In this video, Jay Baer, a successful entrepreneur, author of six bestselling books on marketing and customer experience, and founder of five multi-million dollar companies, reveals one of the most common mistakes businesses make when marketing their products or services. Check it out! #VelocityMindset #leadership…
Read MoreSix years ago I was in a Cheesecake factory with my daughter having dinner. I was so impressed with the service I asked the manager for her card and told her I would send a signed copy of a book I wrote, The Complete Idiots Guide To Great Customer Service. Last year, five years since…
Read More