James Redfield, Author- The Celestine Prophecy
"Once you become conscious of the questions active in the moment, you always get some kind of intuitive direction of what to do, of where to go. You get a hunch about the next step. Always. The only time this will not occur is when you have the wrong question in mind. You see, the problem in life isn't in receiving answers. The problem is in identifying your current questions. Once you get the questions right, the answers always come."...
Getting Information When You Want It
My Palm VII (wireless) has become a source of great value, especially when it comes to tracking my flights. Instead of calling the airlines to see if my flight is on time, I simply check my Palm Pilot and get the latest info on departure, arrival and gates at both airports. Funny thing is I often get better information from the Palm Pilot than from the pilot flying the plane. When stuck at the gate for those long delays (5...
Does Anyone Care?
Remember when you called up a vendor's customer service hot line to relay a complaint and was left with the impression that nobody really cared. The most frustrating thing is to call for service and feel like your comments are falling on deaf ears. Think about it. Your future success depends on feedback from customers on what they like and don't like. Hertz claims that some of their best service innovations evolved out of service complaints. If this is the...
Honor Thy Buyer
Richard Burley comes through again. If you recall, Richard was highlighted in our Titan Profile last month. Recently, I spoke with Richard on the phone and he was telling me of his plans to invite 100 of his clients to a roundtable discussion in April with the theme being "Honor Thy Buyer". What a powerful concept! How often do we take the time to sit back and really appreciate all that we have? If it weren't for our customer's business,...
Pat Bald
Pat Bald,Contract Administrator, Agfa Medical Imaging During a recent tour, I heard sales executives of Agfa Medical Imaging in every city refer to Pat Bald as "Saint Pat". So, who is Pat Bald? Pat is an invaluable resource who works tirelessly and unselfishly to support the needs and requirements of the U.S. Sales Teams. She gives them fast turnaround on requests for film agreements that results in customers committing to Agfa as quickly and expeditiously as possible. In doing her...
Are There Any Dissenters in The House?
In any presentation, but especially in those given to groups and committees, there is a strong possibility that there will be at least one person sitting at the table whose life revolves around finding a reason to question or criticize something you're saying. When this happens, you will most likely be dealing with a person in the organization who is looking for a chance to show off his or her technical expertise. So how do you handle this situation? The...
RICHARD BURLEY, Business Coach
Richard Burley, a highly successful Canadian Business Coach, decided to try a new way of selling his services utilizing The Titan Principle®. Of the initial 13 calls he made using The Titan Principle®, he initiated 11 new client interviews. Two of the 13 were already using or had just begun new programs with Richard. Of those 11, Richard only "closed" 4. The strange thing was that within a week he had the other seven sales managers calling him back to...
Weiss 1% Rule
A very successful colleague of mine, Alan Weiss, talks about his 1% Productivity Rule: If you increase your productivity one percent per day, you will double your productivity in 70 days. Some of you probably recognize this rule is based on the same formula used for compounded interested. Can you imagine doubling your productivity in just 70 short days? It is certainly doable if you commit yourself to this path of action. Imagine what your total productivity gains can be...