This week I met Ashlin, a phlebotomist at my doctor’s office, and I’d like you to meet her too. As soon as I sat down for the blood draw, I was impressed with her attitude. She was both confident and caring, and I felt safe in her hands. When I complimented her, I asked what was important to her.  Her answer surprised me. She said if she leaves someone better off than when she met them, she did well. She...

In Brandon Steiner’s new book Living on Purpose he shares a story about the University of Washington men’s basketball team losing its third game in a row in mid-February 2018. Even though the team’s record was 18-9, Brandon could see the team was despondent over its recent losses. During the game on Feb 15, Brandon noticed the players looked miserable—even at the half when they were leading the game. Brandon knew coach Mike Hopkins, so he called him and suggested...

We all encounter speed bumps at times, those unexpected situations that threaten to slow us down—a client pulling their business, an employee going rogue, a competitor stealing your idea, objections from a prospect that gets in the way of closing more business. Situations like these slow our progress and threaten our Velocity. The most common reaction to speed bumps is frustration, and anger is a close second. Speed bumps tend to unleash emotional responses that have the potential to lead...