Month: November 2003
“I don’t want to have anybody telling me I did a good job. Any time you start thinking you’ve got this thing licked, something happens to you.” Joe Torre- Manager NY Yankees Translation: Titans don’t stop for praise. By the time they hear the praise, they are already working on moving up the ladder to…
Recently I was sitting on a plane when a guy sitting right behind me says on his cell phone: “Listen, I shouldn’t really be saying this to you since this is really confidential and nobody is supposed to know this, so please keep it to yourself”. Hey buddy, if this is so confidential, why did…
When former NY Knicks coach Jeff Van Gundy worked for Pat Riley as an assistant coach, he learned a valuable lesson from Pat. Pat told him in a performance review that you need to have 4 things to get respect and results from players; sincerity, reliability, commitment and being trustworthy. Sincerity- In order for people…
Stop trying to guess what your customers want and just ask them. Surveys are the best means available to gain a true picture of your customer’s needs, wants and expectations. Caution: Be sure your questions are clear and you truly understand your customer’s answers. Case Study: When Hertz surveyed their customers, they heard the message…
“I don’t want to have anybody telling me I did a good job. Any time you start thinking you’ve got this thing licked, something happens to you.” Joe Torre- Manager NY Yankees Translation: Titans don’t stop for praise. By the time they hear the praise, they are already working on moving up the ladder to…
Read MoreRecently I was sitting on a plane when a guy sitting right behind me says on his cell phone: “Listen, I shouldn’t really be saying this to you since this is really confidential and nobody is supposed to know this, so please keep it to yourself”. Hey buddy, if this is so confidential, why did…
Read MoreWhen former NY Knicks coach Jeff Van Gundy worked for Pat Riley as an assistant coach, he learned a valuable lesson from Pat. Pat told him in a performance review that you need to have 4 things to get respect and results from players; sincerity, reliability, commitment and being trustworthy. Sincerity- In order for people…
Read MoreStop trying to guess what your customers want and just ask them. Surveys are the best means available to gain a true picture of your customer’s needs, wants and expectations. Caution: Be sure your questions are clear and you truly understand your customer’s answers. Case Study: When Hertz surveyed their customers, they heard the message…
Read More