New vs. Old Customers

Do you treat existing customers differently from new customers? Most people do and it is disgusting. For one thing, we tend to take existing customers for granted. All of the special attention we provided prospects to turn them into customers tends to dissipate once they are on board. In some cases, when it comes time … Continue reading New vs. Old Customers

Linda Dillman

“You build a perception of your potential based on what you see in your life” Linda Dillman Chief Information Officer- Wal-Mart Stores   Translation: If you are closing sales, you have the perception you are good. If you are stuck in a slump, the perception changes and you start questioning your worthiness. To constantly succeed, … Continue reading Linda Dillman

Who’s Fired?

When we hear “You’re Fired”, the first thing that comes to mind is Donald Trump’s Apprentice show. Yet, is the concept of firing limited to employees? The answer is a resounding no!!! How about firing some customers? Customers fire vendors for not being good. So, why can’t vendors fire customers who do not fit their … Continue reading Who’s Fired?