So, How am I Doing?

In the late 70’s I remember making a sales call on Wall Street and taking a break for lunch on the steps of Federal Hall (Intersection Broad and Wall Street, site where George Washington was inaugurated as our first President). Around the corner from Wall Street comes a man who introduces himself as Congressman Ed … Continue reading So, How am I Doing?

Charles Bernard Shaw

“Progress is impossible without change, and those who cannot change their minds cannot change anything.” Charles Bernard Shaw Translation– Titans know to succeed they must embrace the concept of change. If they want to do more than last year, then they must increase the level of their current actions or change their actions. If they … Continue reading Charles Bernard Shaw

Sam Walton, founder of WalMart

“There is only one boss. The customer! And he can fire everybody in the company from the chairman on down, simply by spending his money elsewhere.” Sam Walton, founder of WalMart Translation: Thank all of your customers who bothered to complain about something. For every customer who complains, surveys find that 20 others don’t bother … Continue reading Sam Walton, founder of WalMart