Customer Growth
Every successful leader and sales executive knows that exponential success comes from creating one’s own destiny versus being at the mercy of other people and/or events. To create your own destiny, it all starts with your vision of what you want to accomplish or who you want to be. People with the right vision ensure…
Remember the show Columbo that featured a detective (Robert Falk) who was very successful by using his vulnerability? When he had an inkling of who the guilty party was, he would speak to them and then say something like “forgive me, but I am not that smart a man and I really don’t understand how…
When I was a top producer for Simplex’s Time Recorder Computer Systems division, I remember one day coming back to the office on a Monday afternoon after closing a huge order. Feeling full of myself, I walked into my manager’s office to gloat and she immediately put me into my place by asking what deal…
If you are a leader or a sales professional, consider that validation is an extremely powerful tool for getting your point of view accepted. I have learned in working with CEO’s that they value validation of current strategies as much as suggestions of what they could do better. You want to position yourself as a…
When I wrote the book The Complete Idiots Guide to Great Customer Service in 1998, we interviewed the Vice President of Hertz Reservations who shared this story with me. Hertz did a survey of their top customers and found out that they were highly dissatisfied with how long it took to return their cars and…
The Life Science Leader writes about how Leaders Don’t Puke. Rather, they lead by vision and find out what’s important to people before they start trying to influence them. Life Science Leader talks about how the best organizations teach all of their employees to lead, from the CEO on down. To read more, click here …
A sales trainer calls me up for help. Her husband was laid off in the recession and finally found a job at ½ his former salary. They sell their house to downsize and cut expenses. The sales trainer is now trying to re-establish her business and finds it tough getting new clients. With emotions running…
Tom Coughlin is the Greatest Example of Championship Caliber Leadership in the Modern Era. Whether you are a sales rep trying to lead your customer through an acquisition process or any kind of leader trying to get a team over the goal line, do you face these common problems? Interruption of daily routine by…
How would you answer the follow questions? Do think about the money you don’t have to do things or the things you want to do regardless of how much money you have? Do you think about the limited resources you have in servicing clients or the ideal service level you want achieve? Do you think…
You can lose everything in life – your house, money, relationships, etc. and you can still come back, as long as you have your word. Your WORD is your gold standard. It is the basis on how people judge as to whether or not they will take a chance on you. It will impact their…
On a Sunday during this seasons NFL playoffs, I went to a friend’s house to watch the Texans/Ravens Football Game. I had no intention of staying to watch my beloved Giants play the Green Bay Packers because of my friends negative approach to the game based on “reality”. My friend is a Giants fan also.…
Read MoreWant to get new Customers Fast? Try giving it away for free! Chris Anderson in his book FREE tells of the Jell-O Case Study. At the turn of the 20th century, Jell-O was considered the desert of the rich. The key ingredient for Jell-O is Gelatin, which comes from Collagen, a protein based substance found…
Read MorePeople Always Make Time for Those Who Can Help Them In my Linked In Group- Lead, Sell or Get Out of the Way- Advice for CEO’s and Executives, someone started a conversation on what is the best way to reconnect with a past client who moved to a new situation.
Read MoreEli Manning yesterday showed the nation the real warrior he is with his performance in leading the NY Giants to the Super Bowl! He got pushed, pounded and slammed to the ground 20 times in the game! Several times he got up a little shaken. One picture showed him completely disheveled with his shoulder pads…
Read MoreOn a Sunday during this seasons NFL playoffs, I went to a friend’s house to watch the Texans/Ravens Football Game. I had no intention of staying to watch my beloved Giants play the Green Bay Packers because of my friends negative approach to the game based on “reality”.
Read More1. Not every sale is a good sale. Make sure it is profitable and that you have cross-sold as many products and services as possible. It costs less to sell more to an existing client than to get a new client. 2. Stop creating unqualified proposals. Too much time is spent on creating proposals when…
Read MoreWhat if you could instantly get back a year of your life? That’s right. By making one little change in the way you operate you can literally get back a year of your life. Watch this video to see how: Let’s start a conversation. What are the common assumptions you make in life that prevent…
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