Leadership
If you are seeking ways to become more successful, you have to eliminate the concept of becoming and act like you are there already. The key to achieving success is acting like you have achieved it. If you want to be a top producer, you must act like one. Do the things top producers do,…
Let’s face facts. Steve Jobs was a genius when it came to developing the Apple Store. It is an experience just going into one of the Apple Stores regardless if you buy anything. Besides dazzling displays of their products on tables throughout the stores, they use their own products to move the sales process along…
My driver of 15 years was taking me to the airport today and he asked me a question: “The place I was living in I have to move out of because they are selling the building. I really felt comfortable and I fear I won’t be as comfortable in a new place. I do not…
In the movie The Blind Side, Sandra Bulllock plays the part of a wealthy woman who takes in a homeless young man (Michael Oher) who goes on to become an NFL Star. In the movie, Michael tries out for the high school football team and struggles a great deal. Michael is a young man in…
Six years ago I was in a Cheesecake factory with my daughter having dinner. I was so impressed with the service I asked the manager for her card and told her I would send a signed copy of a book I wrote, The Complete Idiots Guide To Great Customer Service. Last year, five years since…
Remember the show Columbo that featured a detective (Robert Falk) who was very successful by using his vulnerability? When he had an inkling of who the guilty party was, he would speak to them and then say something like “forgive me, but I am not that smart a man and I really don’t understand how…
When I was a top producer for Simplex’s Time Recorder Computer Systems division, I remember one day coming back to the office on a Monday afternoon after closing a huge order. Feeling full of myself, I walked into my manager’s office to gloat and she immediately put me into my place by asking what deal…
If you are a leader or a sales professional, consider that validation is an extremely powerful tool for getting your point of view accepted. I have learned in working with CEO’s that they value validation of current strategies as much as suggestions of what they could do better. You want to position yourself as a…
When I wrote the book The Complete Idiots Guide to Great Customer Service in 1998, we interviewed the Vice President of Hertz Reservations who shared this story with me. Hertz did a survey of their top customers and found out that they were highly dissatisfied with how long it took to return their cars and…
The Life Science Leader writes about how Leaders Don’t Puke. Rather, they lead by vision and find out what’s important to people before they start trying to influence them. Life Science Leader talks about how the best organizations teach all of their employees to lead, from the CEO on down. To read more, click here …
Do you know that sometimes you have to go slow to go fast? Recently, I installed a new productivity software program. And like many of you, I figured I knew immediately what I had to do, so I didn’t bother reading the instructions. After two painful hours of trying to get the software to work…
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This past Sunday, we had a great Super Bowl with an overtime win—the San Francisco 49ers against the Kansas City Chiefs. Both teams had two different styles of quarterbacks. One of the reasons both teams made it to the Super Bowl was because their head coaches leveraged each quarterback’s strengths. Coach Andy Reid, with the…
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This morning, when I got up, I wanted to walk four miles. Immediately, my head started questioning if I really wanted to do it. I had a meeting in two hours, and my knees and hips were hurting. Now, you have to remember I’ve had several surgeries that fused half of my back, so if…
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Imagine being 14 years old, diagnosed with a condition causing immense pain and grief. That’s what happened to me when I was 14. It was a speech impediment, preventing me from pronouncing the letter “R.” It was so painful and led to a lot of ridicule in my life. In fact, they called this impediment…
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Think about alignment for a second. What is the opposite word of alignment? It is resistance. And you can easily see that if you have resistance, Velocity is affected. Let’s talk about resistance. Imagine you’re on an airplane, cruising, when suddenly you encounter strong headwinds. What happens to your velocity towards the destination? It’s impeded,…
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What would the world be like if everyone acted like a leader, not a victim of circumstances? Finally, a practical guide that conquers the minds and hearts of leaders around the world! Grab your copy of The Velocity Mindset® book on Amazon: https://bit.ly/TheVelocityMindset #VelocityMindset #mindset #leadership #sales
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So what’s stopping you from doing what you really want to do? During a recent coaching call with a client, I posed the question, “Where are you in life today, and where do you see yourself in five years? What does that vision look like to you?” The person shared that he didn’t want to…
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Everyone’s buzzing about AI, and guess what? You’re experiencing its magic firsthand through this Avatar presentation! It’s fascinating that all I had to do was write a script and upload it – and here he is, bringing my words to life. You may be asking: “So how can something like this help ME?” Let’s suppose you are…
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So what is your goal for the communication you’re about to make? When I coach CEOs or sales executives, I ask them: “What’s your goal for the call?” Often, they have the wrong goal in mind, which leads them to wrong actions that don’t deliver the results that they want. More importantly, it strips them of…
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In the ever-evolving landscape of business, truly understanding our market’s needs is paramount. It’s not just about hearing what they have to say, but actively listening to their voices. But what does listening really mean? Discover the true essence of listening in this video. #MarketResearch #VelocityMindset #sales #leadership
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