Leadership
Do you feel like you’ve lost control of your life because of the COVID-19 crisis? The feeling of loss of control is one of the biggest challenges all of us are facing. Before the crisis, we had to-do lists, dreams and plans. And then one day, POOF! – our world was turned upside down. So…
So what is a good strategy for selling during this crises? Try making HELP calls vs SALES calls. In today’s video I share how to use empathy to create an environment where your clients or customers feel safe to talk and actually hear the power and value of your offer. #HelpingIsNewSelling #COVID19crisis #VelocityMindset
The economic crisis created by the COVID-19 pandemic has changed the way we do business once and for all. It’s now safe to admit that there will be no going “back to normal.” Instead, what we are experiencing right now IS the new normal – and it will be this way for awhile. So how…
While sellers are constantly working to sharpen their sales techniques, buyers have become more sophisticated as well. One growing trend I’ve noticed is that sellers often get outplayed by savvy buyers, who have been schooled in the art of negotiation. Sellers end up leaving their commission on the table and feel out of control. The good…
In June 2014 I had the opportunity to provide some concluding remarks and summarize my year as president of the National Speakers Association at their annual convention. The year had been the journey of a lifetime, and it was also my best year in business. I felt like I was on the top of the world…
What happens when a customer says no to you? What do you do? Ninety percent of salespeople accept no as an outright rejection and just move on. But that is the worst thing you can do! In doing so, you disqualify yourself from numerous sales. Why? Because a good sales executive will encounter between three…
As our society has become more polarized politically, many people have started talking about the term confirmation bias to explain what is going on. The term basically means the tendency to look for information that confirms our existing beliefs and to ignore the information that challenges our beliefs. Our confirmation bias leaves us stuck in…
Michael Lewis’s 2003 bestselling book Moneyball: The Art of Winning an Unfair Game, which inspired the 2011 film Moneyball, examined the Oakland A’s baseball team and their general manager’s approach to assembling a team that could compete, despite its comparatively low payroll. A’s manager Billy Beane introduced baseball to sabermetrics—“the application of statistical analysis to…
None of us in sales escapes the occasional “no.” The power lies in understanding what each customer or prospect means when they say it. Once you know that, you’ll know what to do about it. Here are five typical reasons a customer/prospect says no and the appropriate solution for each: Reason 1—Bad Timing No matter…
Do you get frustrated when your prospects or customers do not return your calls? I know I do. I may be a Sales and Leadership expert, but when I don’t get a return call, I still review what I said to figure out what I need to change in order to get better results. Remember: Your customers and prospects are…
Do you know that sometimes you have to go slow to go fast? Recently, I installed a new productivity software program. And like many of you, I figured I knew immediately what I had to do, so I didn’t bother reading the instructions. After two painful hours of trying to get the software to work…
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This past Sunday, we had a great Super Bowl with an overtime win—the San Francisco 49ers against the Kansas City Chiefs. Both teams had two different styles of quarterbacks. One of the reasons both teams made it to the Super Bowl was because their head coaches leveraged each quarterback’s strengths. Coach Andy Reid, with the…
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So how can you enhance the customer experience while at the same time increasing your own Velocity? You may have read this week that Starbucks is investing billions of dollars to cut down customer wait times by 55 seconds. Their solution? The new syrup machine. With it, baristas can simply press a button to access milk and…
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Imagine being 14 years old, diagnosed with a condition causing immense pain and grief. That’s what happened to me when I was 14. It was a speech impediment, preventing me from pronouncing the letter “R.” It was so painful and led to a lot of ridicule in my life. In fact, they called this impediment…
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Think about alignment for a second. What is the opposite word of alignment? It is resistance. And you can easily see that if you have resistance, Velocity is affected. Let’s talk about resistance. Imagine you’re on an airplane, cruising, when suddenly you encounter strong headwinds. What happens to your velocity towards the destination? It’s impeded,…
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What would the world be like if everyone acted like a leader, not a victim of circumstances? Finally, a practical guide that conquers the minds and hearts of leaders around the world! Grab your copy of The Velocity Mindset® book on Amazon: https://bit.ly/TheVelocityMindset #VelocityMindset #mindset #leadership #sales
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So what’s stopping you from doing what you really want to do? During a recent coaching call with a client, I posed the question, “Where are you in life today, and where do you see yourself in five years? What does that vision look like to you?” The person shared that he didn’t want to…
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Everyone’s buzzing about AI, and guess what? You’re experiencing its magic firsthand through this Avatar presentation! It’s fascinating that all I had to do was write a script and upload it – and here he is, bringing my words to life. You may be asking: “So how can something like this help ME?” Let’s suppose you are…
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So what is your goal for the communication you’re about to make? When I coach CEOs or sales executives, I ask them: “What’s your goal for the call?” Often, they have the wrong goal in mind, which leads them to wrong actions that don’t deliver the results that they want. More importantly, it strips them of…
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In the ever-evolving landscape of business, truly understanding our market’s needs is paramount. It’s not just about hearing what they have to say, but actively listening to their voices. But what does listening really mean? Discover the true essence of listening in this video. #MarketResearch #VelocityMindset #sales #leadership
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