Sales
Frustrated that you are not breaking through new levels of success? How about the frustrations you may have with your employees who are not breaking through new levels of success? Many times we will want to accomplish a certain breakthrough, yet we are often deterred because we are saddled with all the reasons and stories…
If you were to ask me what is the most valuable tool all successful salespeople have, it is their integrity. There is nothing more sacred than one’s word. Recently, my wife and I purchased a new alarm system from a well-known company. When the salesperson came to the house, he gave an excellent presentation. The…
Alan Rader just celebrated his 25th Anniversary with Leviton and was sent a letter of congratulations by management (I heard there was a big celebration also). In the letter, Alan was cited for his high level of integrity and professionalism, his ability to understand other people’s point of view, his relentless pursuit of closure of…
When you hear these miserable words, what is your response likely be? For one, you are likely to fear that just by asking this question, the customer is implying if you don’t lower your price, you will lose the business. How do you know this, because you assumed this. The fact is the customer never…
When you get rejected, how does it feel? No need for you to answer. Let me. It hurts, it stings, it devalues you, it de-motivates, it deflates you, it makes you want to stop and hide, and on and on. Now, how should you really feel when you are rejected? Hopefully your feeling will not…
Last night, my wife hosted a Pampered Chef party. Basically this is an excuse to get your friends together under the guise of learning new recipes and discovering new gadgets to assist your culinary efforts. The party is actually run by an individual whose job is to present a cooking program and sell the culinary…
You’ve got Only Five Minutes- So Give It Your Best Shot! How many times have you gone on an appointment and had the customer say you’ve got five minutes, so start talking? Now I know you wouldn’t do that (right?) but you have probably seen others fall into the trap and start spilling their guts…
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Do you know that sometimes you have to go slow to go fast? Recently, I installed a new productivity software program. And like many of you, I figured I knew immediately what I had to do, so I didn’t bother reading the instructions. After two painful hours of trying to get the software to work…
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As we’ve all seen for the last year or two, there’s been a lot of shoplifting. A pack of thieves breaking into stores, stealing massive amounts of merchandise, and leaving before the cops come. If they’re caught, they’re back on the streets in a couple of minutes. Shoplifting has gotten to such a high degree…
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When I think of sales success, I think of a Banyan tree. Look at this tree. It is so magnificent. But look at the integrated network of roots. It’s amazing how it grows. Now, here’s what’s special about a Banyan tree. It’s not like normal trees that have one trunk coming down, and it’s not…
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I want you to meet Alex. Alex is a van driver who picked me and a few of my colleagues up from the hotel in Albuquerque this weekend to take us to the airport. It was a seven-minute ride. During the ride, Alex asked us if we had traveled to many different cities and ordered…
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If you truly want to keep your competitors out of your accounts, you must become part of the inner woven fabric of your client’s organization. Consider that loose piece of thread sticking out of the bottom of your sweater, and you start pulling it. All of a sudden, you inadvertently pull apart the entire sweater.…
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A few years ago, I was meeting with Steve Forbes in the Forbes building in his private library. The meeting was to discuss the presentation he was about to give to the National Speakers Association that I was president of. Rather, it was to get him to agree to give that presentation. What struck me in…
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As you create your sales plan for 2024, what’s the one issue you must pay special attention to? That one issue is your ideal customer profile, because that’s going to determine whether or not you gain velocity in your sales efforts. Picture business 2012: I was just voted as the Vice President of the National…
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In the early ‘90s, I trademarked the phrase “The Question Man™.” I believed then, as I believe now, that the answers to your success lie in the questions that you ask. At that time, I had a great client, Hertz Equipment Rental, that rented backhoes. It was a division of Hertz Rental Car Corporation. The VP of Sales was…
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When times are tough, and the flow of customers into your business is slowing down to a drip, what’s more important: marketing or sales? I had that conversation yesterday with the CEO I was coaching. He sells very high-end custom furniture. Because of the economy, he was complaining that the flow of traffic into his…
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Does anything in life come easy for us? Yes and No. When we engage in activities aligned with our strengths and skills, they often come easily to us. On the other hand, tasks that we dislike or lack proficiency in can be challenging. However, that is not what I’m talking about here. Recently, I had…
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